Lois A. Mohr

Business, Management and Accounting · Social Sciences

15h-index9.6kcitations27works0.02yr avg
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Research Topics

Customer Service Quality and Loyalty(13), Consumer Behavior in Brand Consumption and Identification(7), Environmental Sustainability in Business(6), Psychology of Social Influence(5), Corporate Social Responsibility Reporting(4)

Publications27 total

Improvement of Shelf Life for Space Food Through a Hurdle Approach
NASA Technical Reports Server (NASA)·2020· 1 cited
Extension of Space Food Shelf Life Through Hurdle Approach
NASA Technical Reports Server (NASA)·2018· 1 cited
Attributed Social Responsibility Motives Scale
PsycTESTS Dataset·2016
Socially Responsible Purchase and Disposal Scale
PsycTESTS Dataset·2008
Perceived Consumer Effectiveness Measure
PsycTESTS Dataset·2008
Responsible Consumer Behavior Measure
PsycTESTS Dataset·2008
Collectivism Measure
PsycTESTS Dataset·2008
Corporate Social Responsibility-Corporate Ability Beliefs Scale--Adapted Version
PsycTESTS Dataset·2008
A re-examination of socially responsible consumption and its measurement
Journal of Business Research·2007· 571 cited
Online service failure, consumer attributions and expectations
Journal of Services Marketing·2006· 125 cited
Consumer responses to service recovery strategies: The moderating role of online versus offline environment
Journal of Business Research·2005· 243 cited
The effects of corporate social responsibility and price on consumer responses
Journal of Consumer Affairs·2005· 1.2k cited
Support for Sustainability Domain Measures
PsycTESTS Dataset·2005
Book Review: Qualitative Methods for Marketplace Research
Journal of Marketing Research·2002Open Access
Do Consumers Expect Companies to be Socially Responsible? The Impact of Corporate Social Responsibility on Buying Behavior
Journal of Consumer Affairs·2001· 2.1k citedOpen Access
Charitable programs and the retailer: do they mix?
Journal of Retailing·2000· 799 cited
A Typology of Consumer Responses to Cause-Related Marketing: From Skeptics to Socially Concerned
Journal of Public Policy & Marketing·1998· 865 cited
The Development and Testing of a Measure of Skepticism Toward Environmental Claims in Marketers' Communications
Journal of Consumer Affairs·1998· 523 cited
Symbols in service advertisements
Journal of Services Marketing·1998· 27 cited
Impact of Employee Gender and Job Congruency on Customer Satisfaction
Journal of Consumer Psychology·1996· 63 cited
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Frequent Co-authors

Deborah J. Webb(12), Katherine Harris(8), Mary Jo Bitner(6), Pam Scholder Ellen(3), Bernard H. Booms(2), Kenneth L. Bernhardt(2), Takiyah Sirmons(2), D. Froio-Blumsack(2), Millennia Young(2), Grace L. Douglas(2), Doğan Eroğlu(1), Dhruv Grewal(1), Steve W. Henson(1), Cathy J. Cobb‐Walgren(1), M. R. Cooper(1), M. R. Cooper(1), Katherine E. Harris(1)