Social Sciences · Social Sciences
13h-index2.8kcitations24works0.02yr avg
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Research Topics
Income, Poverty, and Inequality(13), Gender, Labor, and Family Dynamics(5), Customer Service Quality and Loyalty(3), Financial Literacy, Pension, Retirement Analysis(3), Housing Market and Economics(3)
Publications24 total
Oxford Development Studies·2007· 45 cited
Banking on remittances: increasing market efficiencies for consumers and financial institutions
RePEc: Research Papers in Economics·2005· 2 cited
International Journal of Bank Marketing·2004· 520 cited
Journal of Services Marketing·2004· 16 cited
Federal Reserve Bulletin·2004· 57 citedOpen Access
Numbers Versus Words: A Comparison of Quantitative and Qualitative Data on Satisfaction with Complaint Resolution Efforts
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior·2004
Household Financial Management: The Connection between Knowledge and Behavior
Federal Reserve Bulletin·2003· 1.8k cited
Patterns of Financial Behaviors : Implications for Community Educators and Policy Makers Discussion Draft - February, 2003
2003· 16 cited
Patterns of financial behaviors: implications for community educators and policymakers
RePEc: Research Papers in Economics·2003· 65 cited
Palgrave Macmillan UK eBooks·2002· 8 cited
Problems with Credit Cards: An Exploration of Consumer Complaining Behaviors
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior·2001· 19 cited
SSRN Electronic Journal·2001· 10 citedOpen Access
SSRN Electronic Journal·2000· 105 citedOpen Access
SSRN Electronic Journal·2000· 14 citedOpen Access
Qué hay detrás de las diferencias en la desigualdad entre los países
RePEc: Research Papers in Economics·2000· 2 cited
SSRN Electronic Journal·2000· 17 citedOpen Access
1999· 4 citedOpen Access
1999· 10 citedOpen Access
Research Department Publications·1999
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Frequent Co-authors
Miguel Székely(14), Jeanne M. Hogarth(9), Jane Kolodinsky(3), Sondra G. Beverly(2), Christoslav E. Anguelov(1), Jinkook Lee(1), Ana Cruz-Taura(1), Sybill Howe(1), Jessica LeVeen(1), Elizabeth McQuerry(1), Juan Manuel Sánchez(1), Wayne Smith(1), Edwin Lucio(1)