Cheris W. C. Chow

University of Macau — MO

Business, Management and Accounting · Social Sciences

16h-index1.0kcitations38works1.62yr avg
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Research Topics

Job Satisfaction and Organizational Behavior(20), Customer Service Quality and Loyalty(11), Work-Family Balance Challenges(11), Consumer Behavior in Brand Consumption and Identification(9), Technology Adoption and User Behaviour(6)

Publications38 total

Are You Too Used to It? An Affective Perspective of Witnessing Incivility in Virtual Workplace
Academy of Management Proceedings·2025
The Hidden Cost of Moral Distress and Moral Disengagement: Workplace Deviance
Academy of Management Proceedings·2025
How and when internal marketing orientation affects frontline employees’ positive word of mouth: insights from a hotel in China
European Journal of Marketing·2024· 2 cited
Learn or Loaf? How Employees React to Team Members’ Extra-Role Customer Service Behavior
Academy of Management Proceedings·2024
Role ambiguity and work alienation during the COVID-19 pandemic: the perspective of occupational disidentification
Journal of Managerial Psychology·2024· 6 cited
Extending Engaging Leadership Beyond Work: The Role of Hope and Positive Affect on Work-to-Family Enrichment
SSRN Electronic Journal·2023Open Access
Sensory marketing in hospitality: a critical synthesis and reflection
International Journal of Contemporary Hospitality Management·2022· 42 cited
Can customer participation promote hospitality frontline employees’ extra-role service behavior?
International Journal of Contemporary Hospitality Management·2022· 20 cited
Does taking charge help or harm employees’ promotability and visibility? An investigation from supervisors’ status perspective.
Journal of Applied Psychology·2022· 45 cited
Driving Retail Cross-Selling
Journal of Service Research·2022· 7 cited
Online <scp>group‐buying</scp>: The effect of deal popularity on consumer purchase intention
Journal of Consumer Behaviour·2021· 12 cited
Why and when proactive employees take charge at work: the role of servant leadership and prosocial motivation
European Journal of Work and Organizational Psychology·2021· 39 cited
Can taking charge at work help hospitality frontline employees enrich their family life?
International Journal of Hospitality Management·2020· 38 cited
Linking customer participation to service employees’ work‐to‐family enrichment: The role of job crafting and <scp>OBSE</scp>
Journal of Occupational and Organizational Psychology·2019· 34 cited
Can I Take Charge of My Career Progression? It Depends on Your Supervisor’s Status Perception.
Academy of Management Proceedings·2019
What threatens retail employees' thriving at work under leader‐member exchange? The role of store spatial crowding and team negative affective tone
Human Resource Management·2019· 50 cited
Matching Reviewers to Customers: The Role of Demographics and Preferences in Hotel Online Booking
ICHRIE Research Reports·2019Open Access
Can I Enrich My Family Life When My Leaders Are Stressful? The Role of Taking Charge.
Academy of Management Proceedings·2018
Turning Hotel Employees Into Brand Champions: The Roles of Well-Connected Leaders and Organizational Identification
Journal of Hospitality & Tourism Research·2017· 14 cited
Customer misbehavior and store managers' work‐to‐family enrichment: The moderated mediation effect of work meaningfulness and organizational affective commitment
Human Resource Management·2017· 36 cited
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Frequent Co-authors

Raymond Loi(21), Angela J. Xu(14), Chung‐Leung Luk(7), Wendy W. N. Wan(5), Jennifer Y. M. Lai(5), Long W. Lam(4), Lawrence Hoc Nang Fong(3), Man Lung Jonathan Kwok(3), Wilco Chan(3), Rob Law(2), Kim‐Shyan Fam(2), Peiguan Wu(2), Xuehua Wang(2), Victor P. Lau(2), Isabel Fu(2), Huihui Tang(2), Irene Cheng Chu Chan(1), Sut Ieng Lei(1), Ting Zhu(1), Yin Yee Wong(1)