Simon Corston-Oliver

Computer Science · Physical Sciences

14h-index1.2kcitations41works0.02yr avg
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Research Topics

Natural Language Processing Techniques(33), Topic Modeling(25), Speech and dialogue systems(13), Text Readability and Simplification(5), Speech Recognition and Synthesis(3)

Publications41 total

AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching
arXiv (Cornell University)·2023Open Access
AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching
2023· 3 citedOpen Access
An Effective, Performant Named Entity Recognition System for Noisy Business Telephone Conversation Transcripts
arXiv (Cornell University)·2022· 5 citedOpen Access
An Auto Encoder-based Dimensionality Reduction Technique for Efficient Entity Linking in Business Phone Conversations
Proceedings of the 45th International ACM SIGIR Conference on Research and Development in Information Retrieval·2022· 15 cited
Extracting Similar Questions From Naturally-occurring Business Conversations
arXiv (Cornell University)·2022Open Access
Punctuation Restoration in Spanish Customer Support Transcripts using Transfer Learning
arXiv (Cornell University)·2022Open Access
Developing a Production System for Purpose of Call Detection in Business Phone Conversations
arXiv (Cornell University)·2022· 1 citedOpen Access
BLINK with Elasticsearch for Efficient Entity Linking in Business Conversations
arXiv (Cornell University)·2022Open Access
BLINK with Elasticsearch for Efficient Entity Linking in Business Conversations
2022· 12 citedOpen Access
Developing a Production System for Purpose of Call Detection in Business Phone Conversations
2022· 3 citedOpen Access
Improving Punctuation Restoration for Speech Transcripts via External Data
arXiv (Cornell University)·2021Open Access
Improving Punctuation Restoration for Speech Transcripts via External Data
2021· 7 citedOpen Access
Microsoft Research Treelet Translation System: NIST MT Evaluation 06
Research square·2006· 1 cited
The impact of parse quality on syntactically-informed statistical machine translation
2006· 57 citedOpen Access
Dependency parsing with reference to Slovene, Spanish and Swedish
2006· 11 citedOpen Access
Multilingual dependency parsing using Bayes Point Machines
2006· 24 citedOpen Access
Pulse: Mining Customer Opinions from Free Text
Lecture notes in computer science·2005· 443 cited
Subwebs for specialized search
2004· 6 cited
Task-Focused Summarization of Email
2004· 89 cited
Integration of Email and Task Lists.
2004· 7 cited
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Frequent Co-authors

Michael Gamon(15), Eric K. Ringger(12), Xue-Yong Fu(10), Md Tahmid Rahman Laskar(8), Anthony Aue(4), Martine Smets(4), Cheng Chen(4), Cheng Chen(4), Shayna Gardiner(4), Jonathan D. Johnston(3), Shashi Bhushan TN(3), Shashi Bhushan(3), Richard Campbell(2), Chris Quirk(2), Robert C. Moore(2), Robert T. Moore(2), Zhu Zhang(2), Aliaksandr Martsinovich(2), Shashi Bhushan Tn(2), Mahsa Azizi(2)