Constantinos Maglaras

Columbia University — United States

Business, Management and Accounting · Social Sciences

11h-index919citations14works0.02yr avg
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Research Topics

Advanced Queuing Theory Analysis(13), Network Traffic and Congestion Control(6), Advanced Wireless Network Optimization(5), Supply Chain and Inventory Management(4), Wireless Communication Networks Research(3)

Publications14 total

Cross-Selling in a Call Center with a Heterogeneous Customer Population
2009· 3 cited
Cross-Selling in a Call Center with a Heterogeneous Customer Population
Operations Research·2009· 31 cited
Revenue Management for a Multiclass Single-Server Queue via a Fluid Model Analysis
Operations Research·2006· 57 cited
Dynamic Pricing Strategies for Multiproduct Revenue Management Problems
Manufacturing & Service Operations Management·2006· 14 cited
Pricing and Design of Differentiated Services: Approximate Analysis and Structural Insights
Operations Research·2005· 101 cited
Diffusion Approximations for a Multiclass Markovian Service System with “Guaranteed” and “Best-Effort” Service Levels
Mathematics of Operations Research·2004· 24 cited
Contact Centers with a Call-Back Option and Real-Time Delay Information
Operations Research·2004· 183 cited
On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
Operations Research·2004· 202 cited
Pricing and Capacity Sizing for Systems with Shared Resources: Approximate Solutions and Scaling Relations
Management Science·2003· 125 cited
Difiusion Approximations for a Markovian Multi-Class Service System with \Guaranteed" and \Best-Efiort" Service Levels
2003· 2 cited
Continuous-Review Tracking Policies for Dynamic Control of Stochastic Networks
Queueing Systems·2003· 13 cited
Design of dynamic control policies for stochastic processing networks via fluid models
2002· 8 cited
Discrete-review policies for scheduling stochastic networks: trajectory tracking and fluid-scale asymptotic optimality
The Annals of Applied Probability·2000· 114 citedOpen Access
Dynamic scheduling in multiclass queueing networks: Stability under discrete-review policies
Queueing Systems·1999· 42 cited

Frequent Co-authors

Mor Armony(4), Assaf Zeevi(4), Itai Gurvich(2), Joern Meissner(1)