Henri Karppinen

LAB University of Applied Sciences — Finland

Business, Management and Accounting · Social Sciences

4h-index68citations18works0.02yr avg
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Research Topics

Service and Product Innovation(11), Quality and Supply Management(7), Customer Service Quality and Loyalty(5), Outsourcing and Supply Chain Management(3), Business Process Modeling and Analysis(2)

Publications18 total

Driving Transformation: Increasing Customers’ Willingness to Pay in Transformative Travel Services
International Conference on Tourism Research·2025Open Access
BUILDING THE FUTURE: INCREASING CO-CREATIVE VALUE WITH SMES
INTED proceedings·2025
Digipedagogiikka: Lasten ja nuorten digitalisaatiokasvatus
2019· 1 citedOpen Access
Revealing customer dominant logic in healthcare services
International Journal of Services and Operations Management·2016· 11 cited
Revealing customer dominant logic in healthcare services
International Journal of Services and Operations Management·2016
Operations management in improving elderly home care
International Journal of Services and Operations Management·2016· 4 cited
Customer input management in service processes: needs and tools
International Journal of Business Innovation and Research·2014· 3 cited
Reframing the relationship between service design and operations: a service engineering approach
LUTPub (LUT University)·2014· 8 citedOpen Access
Identifying product and process configuration requirements in a decentralised service delivery system
International Journal of Services and Operations Management·2014· 5 cited
Customer input failures in service processes
International Journal of Services and Operations Management·2014· 2 cited
A modular response model for increasing awareness of systemic variety in service operations
International Journal of Services Sciences·2014
Resource integration and production approach for managing a service-technology interface in service systems
International Journal of Qualitative Research in Services·2014· 1 cited
Service designs and mindsets - extracting experiential knowledge from service realisation
International Journal of Procurement Management·2013
Recovering existing service design through reverse engineering approach
International Journal of Business Excellence·2013
Knowledge management practices in healthcare services
Measuring Business Excellence·2012· 30 cited
Reducing Service Process Lead-Time Through Inter-Organisational Process Coordination
2009
What Causes Prolonged Lead-Times in Courts of Law?
2009· 2 cited
Liiketoimintaprosessien kehittämismenetelmän suunnittelu ja testaus
LUTPub (LUT University)·2007· 1 citedOpen Access

Frequent Co-authors

Kaisa Seppänen(10), Janne Huiskonen(10), Jouni Koivuniemi(3), Jussi Myllärniemi(1), Harri Laihonen(1), Annastiina Rintala(1), Petra Pekkanen(1), Timo Pirttilä(1), Heidi Piili(1), Emilia Heiskanen(1), Minna Koponen(1), Antti Salminen(1), Katja Pasanen(1), Kristiina Brusila-Meltovaara(1)