Business, Management and Accounting · Social Sciences
20h-index2.8kcitations75works0.52yr avg
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Research Topics
Customer Service Quality and Loyalty(22), Consumer Behavior in Brand Consumption and Identification(14), Consumer Retail Behavior Studies(11), Electoral Systems and Political Participation(6), Social Media and Politics(5)
Publications75 total
2025· 1 cited
Cambridge University Press eBooks·2024
Journal of Macromarketing·2023· 9 cited
Social Science Quarterly·2023· 1 cited
Social Science Quarterly·2022· 2 cited
Journal of International Consumer Marketing·2022· 3 cited
Revista Nacional de Administración·2021· 4 citedOpen Access
Services Marketing Quarterly·2020· 10 cited
Journal of Brand Management·2019· 11 cited
Entrepreneurship Research Journal·2019· 4 cited
Social Science Quarterly·2019· 6 cited
Social Science Quarterly·2019· 14 cited
Social Science Quarterly·2019· 19 cited
PsycTESTS Dataset·2019
The SAIS review of international affairs·2017· 10 citedOpen Access
International Journal of Open Source Software and Processes·2016· 9 cited
Developments in marketing science: proceedings of the Academy of Marketing Science·2015
Sorenson Best Paper Award Recipient CROSS-CULTURAL PERSPECTIVES OF SERVICE QUALITY AND RISK IN AIR TRANSPORTATION
2014
Developments in marketing science: proceedings of the Academy of Marketing Science·2014· 1 cited
Journal of Personal Selling and Sales Management·2013· 4 cited
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Frequent Co-authors
Lawrence F. Cunningham(17), Moonkyu Lee(10), Raymond W. LaForge(8), David W. Cravens(7), James H. Gerlach(7), Francisco J. Conejo(6), Thomas N. Ingram(4), Kirby Goidel(4), Wayne F. Cascio(3), James R. Morris(3), Chorng-Guang Wu(3), Wolfgang Ulaga(2), Ken Grant(2), Christopher Jackson(2), Nicholas T. Davis(2), Christine S. Lipsmeyer(2), Guy D. Whitten(2), Wilson Rojas(2), Ana Lucy Zamora(2), Michael D. Harper(1)