Brenda H. Groen

Durham University — United Kingdom

Business, Management and Accounting · Social Sciences

7h-index302citations38works0.02yr avg
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Research Topics

Customer Service Quality and Loyalty(9), Consumer Retail Behavior Studies(8), Facilities and Workplace Management(8), Mitochondrial Function and Pathology(5), Psychology of Social Influence(5)

Publications38 total

Forecasting Local A&E Demand and Workforce Gaps in England: A Trust-Level Modelling Approach to Inform Policy and Practice
SSRN Electronic Journal·2025Open Access
The value of incorporating a coworking environment into the real estate portfolios of office-based organization
Journal of Corporate Real Estate·2023· 6 cited
Come in please: a virtual reality study on entrance design factors influencing the experience of hospitality
Journal of Environmental Psychology·2023· 7 citedOpen Access
Hospitality in a theatre: The role of physical warmth
Research in Hospitality Management·2021· 2 citedOpen Access
Hospitality theory
2021Open Access
Hospitable Non-verbal Staff Behaviour as a Means to Create Value to Customers
Journal of Creating Value·2021· 1 cited
Perceptions of Hospitality and Safety Are Two Sides of the Same Coin
Buildings·2021· 6 citedOpen Access
Impact of employee satisfaction with facilities on self-assessed productivity support
Journal of Facilities Management·2019· 43 cited
Comfortable seating: The influence of seating comfort and acoustic comfort on customers’ experience of hospitality in a self-service restaurant
Applied Ergonomics·2019· 12 citedOpen Access
How can universities align bricks with modern learning?
Facilities·2019· 4 cited
The role of warmth in the experience of hospitality: An exploratory study
Data Archiving and Networked Services (DANS)·2017Open Access
Measuring the experience of hospitality: Scale development and validation
International Journal of Hospitality Management·2017· 116 citedOpen Access
Measuring experience of hospitality: scale development and validation
Data Archiving and Networked Services (DANS)·2017· 3 cited
An investigation into the added value of integrated facility management as perceived by suppliers
Corporate real estate journal·2016
Images of hospitality: validation of experiential dimensions
Data Archiving and Networked Services (DANS)·2016· 2 citedOpen Access
Hospitality in service environments: an exploratory study on the meaning of the experience of hospitality
Data Archiving and Networked Services (DANS)·2016
I can still hear you! Noise and noise prevention in offices
reposiTUm (TU Wien)·2016Open Access
Experiencing hospitality: an exploratory study on the experiential dimensions of hospitality
Data Archiving and Networked Services (DANS)·2015· 2 citedOpen Access
Generational differences in the perception of work and workplace
reposiTUm (TU Wien)·2015· 2 citedOpen Access
Workspace 2020 - Club, hub and coworking space - a practitioners' view
reposiTUm (TU Wien)·2014Open Access
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Frequent Co-authors

Ruth Pijls(10), Mirjam Galetzka(9), Ad Pruyn(6), Hester van Sprang(6), Ruth Pijls-Hoekstra(5), K. Van Dam(4), J.A. Berden(3), Rienk van Grondelle(3), Adriaan T.H. Pruyn(3), Xander Lub(3), D.J.M. van der Voordt(2), M. B. Spijker‐Assink(2), G. W. Robijn(2), Hans Ippel(2), Johan Lugtenburg(2), Gerreke Ph. Biewenga(2), Guido R.M.M. Haenen(2), Jeike Biewenga(2), Aalt Bast(2), Coby Van den Bogert(2)