Catholic University of Eichstätt-Ingolstadt — Germany
Business, Management and Accounting · Social Sciences
2h-index194citations6works0.02yr avg
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Research Topics
Customer Service Quality and Loyalty(5), Outsourcing and Supply Chain Management(2), Consumer Behavior in Brand Consumption and Identification(1), Digital Marketing and Social Media(1), Corporate Governance and Management(1)
Publications6 total
Journal of Business Research·2018· 112 citedOpen Access
Publication Server of the Catholic University Eichstätt-Ingolstadt (Catholic University of Eichstätt-Ingolstadt)·2017Open Access
Journal of the Academy of Marketing Science·2017· 82 cited
New versus Steady Customers - Relationship Length as Moderator of the Relation Between Response Time and Customers’ Compensation Expectations
ERef Bayreuth (University of Bayreuth)·2016
The Role of Time in Service Recovery : How the Time to Recover a Service Failure and Relationship Strength Affect Customers' Compensation Expectations
ERef Bayreuth (University of Bayreuth)·2016
Frequent Co-authors
Jens Hogreve(4), Nicola Bilstein(3)