Chin-Tsu Chen

National Taipei University of Business — Taiwan

Business, Management and Accounting · Social Sciences

8h-index193citations16works4.62yr avg
OpenAlex↗ORCID↗Google Scholar↗Lab page↗

Accepting Students?

No reports yet. Know if this professor is taking students?

Research Topics

Customer Service Quality and Loyalty(6), Consumer Behavior in Brand Consumption and Identification(5), Diverse Aspects of Tourism Research(3), Digital Marketing and Social Media(3), Technology Adoption and User Behaviour(2)

Publications16 total

Decoding the environmental information pathway: Wayfinding, crowding, and customer loyalty in transit-oriented shopping malls
Sustainable Futures·2025· 1 citedOpen Access
Atmosphere, function, and moderation: Congruity, environmental attitude, happiness, and satisfaction in SPA hotels
International Journal of Hospitality Management·2025· 2 cited
Determinants of Chatbot adoption among older adults: An extended TAM approach using PLS-SEM
Information Development·2025· 2 cited
Atmospherics fosters customer loyalty: Exploring the mediating effects of memorable customer experience and customer satisfaction in factory outlet malls in Taiwan
Journal of Retailing and Consumer Services·2024· 17 cited
Extending dramaturgical theory to evaluate revisit intention of international tourism: A scenario of COVID-19 tourism recovery
Journal of Infrastructure Policy and Development·2024· 1 citedOpen Access
Determinants of Line Chatbot Adoption by the Older Adults in Taiwan Using the Technology Acceptance Model
SSRN Electronic Journal·2023· 1 citedOpen Access
The mediating effect of brand identity on brand knowledge and the operational development of universities
South African Journal of Business Management·2019· 17 citedOpen Access
Study on the Impact of Color Image and Safety Cognition on Consumers’ Car Purchasing Behavior
Advances in Social Sciences Research Journal·2018· 1 citedOpen Access
The Investigation on Brand Image of University Education and Students’ Word-of-Mouth Behavior
Higher Education Studies·2016· 58 citedOpen Access
Framework Building and Application of the Performance Evaluation in Marine Logistics Information Platform in Taiwan
2015
Regional Environmental Quality and Cost Efficiency of International Tourist Hotels in Taiwan
Energy and Environment Research·2014· 2 citedOpen Access
The Effect of Higher Education Brand Images on Satisfaction and Lifetime Value from Students’ Viewpoint
The Anthropologist·2014· 25 cited
Exploring the different aspects of Internet leisure use by college students
Information Development·2013· 20 cited
Investigation on the influence of the brand image of higher educational institutions on satisfaction and customer lifetime value
Educational Studies·2012· 9 cited
The Influence of Internship Experiences on the Behavioral Intentions of College Students in Taiwan
The Asia-Pacific Education Researcher·2011· 13 cited
Tourists' nationalities and the cost efficiency of international tourist hotels in Taiwan
AFRICAN JOURNAL OF BUSINESS MANAGEMENT·2010· 24 citedOpen Access

Frequent Co-authors

Chun-Fu Chen(5), Jin‐Li Hu(2), Cheng-Cai Wang(2), Kuo‐Chen Huang(2), Yi-Ying Chou(2), Jern-Jou Liao(1), Chia‐Chen Wu(1), Shin-Lung Lin(1), Hui Guo(1), Asif Khan(1), Yu-Chun Lin(1), Chia-Chen Tsao(1), Shih‐Chih Chen(1), Rong-Tsu Wang(1)