Angela Maria Catapan

Business, Management and Accounting · Social Sciences

1h-index12citations5works0.02yr avg
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Research Topics

Customer Service Quality and Loyalty(2), Business and Management Studies(2), Consumer Retail Behavior Studies(2), Quality and Supply Management(1), Energy Load and Power Forecasting(1)

Publications5 total

Predicting customer satisfaction for distribution companies using machine learning
International Journal of Energy Sector Management·2019· 10 cited
Modelo conceitual de medição da satisfação do cliente residencial de energia elétrica
LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Científicas)·2018
Data mining on technical and customer service data of a Brazilian DISCO to increase customer satisfaction
CIRED - Open Access Proceedings Journal·2017· 1 citedOpen Access
Residential Customer Satisfaction Performance Assessment Model for Electricity Service for a Power Utility in Brazil
2017· 1 cited
Gerenciamento de resíduos – Avaliação do desperdício de alimentos: Estudo de caso em um restaurante de médio porte em Curitiba/PR / Waste management - Evaluation of food waste: Case study in a medium-sized restaurant in Curitiba/PR
LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Científicas)·2017Open Access

Frequent Co-authors

Luciano Cavalcante Siebert(3), Eduardo Kazumi Yamakawa(3), José Francisco Bianchi Filho(1), Eunelson José da Silva Júnior(1), Eunelson J. Silva(1), Lúcio de Medeiros(1), Alexandre Rasi Aoki(1), Edson Pinheiro de Lima(1), Sergio Luiz da [UNESP] Costa Junior(1), Edson de Oliveira Lima Junior(1), Adriana Karin Goelzer Leinig(1), Fernando Cesar Goelzer(1), Barbara Luzia Sartor Bonfim(1)