Capella University — United States
Business, Management and Accounting · Social Sciences
2h-index145citations3works0.02yr avg
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Research Topics
Quality and Supply Management(1), International Business and FDI(1), Outsourcing and Supply Chain Management(1), Health, Medicine and Society(1), Hermeneutics and Narrative Identity(1)
Publications3 total
Service Business·2006· 17 cited
Successful Service Operations Management
Thomson/South-Western eBooks·2006· 128 cited
A shift in loyalties| How do the personal values of hospitality service employees in the People's Republic Of China compare on Hofstede's national culture dimensions over time?
Frequent Co-authors
Richard Metters(1), Madeleine Pullman(1), Steve V. Walton(1), Dustin Crane(1), Jim Stachura(1), Sheila Dalmat(1), Rich Metters(1)