Charles L. Martin

Business, Management and Accounting · Social Sciences

32h-index3.8kcitations132works0.02yr avg
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Research Topics

Customer Service Quality and Loyalty(27), Consumer Behavior in Brand Consumption and Identification(9), Ocular Surface and Contact Lens(8), Service and Product Innovation(8), Psychology of Social Influence(7)

Publications132 total

Pillars of Marketing Management Revisited: A Video Dar Approach
Journal of Marketing Management (JMM)·2026Open Access
Marketing and Service Language(s): Considerations Revisited
Journal of Marketing Management (JMM)·2023Open Access
Impact of Economic Recession on the Valuation of Closely Held Construction Companies
Journal of Forensic Accounting Research·2021· 2 cited
Calendar-Led Marketing Issues and Perspectives: A Depth Interview Approach
Journal of Marketing Management (JMM)·2021Open Access
Service Growth: Perennial Challenges and Alternatives for Entrepreneurs of Service Firms
Journal of Marketing Management (JMM)·2020Open Access
Marketing for all the marbles everyday : people and events shaping the continuing evolution of marketing practice
2019· 1 cited
Channel Stuffing or Sales With a Right to Return
Journal of the International Academy of Case Studies·2019
Problem-Based Management of Ocular Emergencies
2018
Ophthalmic Disease in Veterinary Medicine
2018· 21 cited
Retrospective: compatibility management: customer-to-customer relationships in service environments
Journal of Services Marketing·2016· 39 cited
Winstar Communications: corporate fraud and auditing procedures
The CASE Journal·2015· 1 cited
Waste Management Inc. - Instructor's Notes
Journal of the International Academy of Case Studies·2014
Waste Mangement, Inc
Journal of the International Academy of Case Studies·2014
Waste Management, Inc
Journal of the International Academy of Case Studies·2014· 17 cited
Global perspectives on service
Strathprints: The University of Strathclyde institutional repository (University of Strathclyde)·2013· 4 cited
A quarter of a century: reflections of the first 25 years of the <i>Journal of Services Marketing</i>
Journal of Services Marketing·2012· 20 cited
Consumers Who Correspond With Business: A Profile And Measure Of Satisfaction With Responses
Journal of Applied Business Research (JABR)·2011· 7 citedOpen Access
Eleven years of scholarly research in the <i>Journal of Services Marketing</i>: Editor's response
Journal of Services Marketing·2011· 4 cited
Accounting Program Assessment: Exit Interviews of Graduating Seniors
American Journal of Business Education (AJBE)·2009Open Access
Observations of Internal Rotor Structure using an Instrumented Sailplane
Technical soaring·2008· 2 cited
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Frequent Co-authors

Renee L. Kaswan(5), Jean Stiles(4), Rajshekhar G. Javalgi(3), Charles A. Pranter(2), Michael R. Bowers(2), Craig E. Greene(2), Cindy Claycomb(2), Roger A. Pielke(2), Donald L. Dawe(2), Phillips W. Goodell(2), Denise T. Smart(2), A. Michelle Willis(2), Alan Luker(1), Robert B. Young(1), David B. Parsons(1), Walter F. Dabberdt(1), Harold L. Cole(1), Terrence Hock(1), Anne-Leslie Barrett(1), E. R. Miller(1)