Laurel Anderson

Southampton General Hospital — United Kingdom

Business, Management and Accounting · Social Sciences

22h-index3.1kcitations53works3.02yr avg
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Research Topics

Service and Product Innovation(16), Innovation and Socioeconomic Development(7), Customer Service Quality and Loyalty(5), Mental Health and Patient Involvement(4), Public Spaces through Art(3)

Publications53 total

Operational burden and fragmented implementation in CAR T‐cell therapy: Insights from a multinational survey by the GoCART Coalition and the JACIE Quality Managers Committee
HemaSphere·2025Open Access
Discrepancies between application and genetic consultation during routine ovum donor screening in large fertility network
Journal of Assisted Reproduction and Genetics·2025
Immersive Service: Characteristics, Challenges, and Pathways to Consumer Agency
Journal of Marketing·2025· 5 citedOpen Access
Novel Perspectives on Transformative Service Research
Journal of Service Management Research·2024· 7 cited
Transformative Service Research: Where We Are and Moving Forward at the Collective Level
2022· 11 cited
Unintended Consequences in Transformative Service Research: Helping Without Harming
Journal of Service Research·2021· 47 citedOpen Access
Service system transformation through service design: Linking analytical dimensions and service design approaches
Journal of Business Research·2021· 53 citedOpen Access
Consumers on the Job: Contextualization Crafting in Expert Services
Journal of Service Research·2021· 31 citedOpen Access
Elevating the human experience (HX) through service research collaborations: introducing ServCollab
Journal of service management·2020· 86 cited
Action research methods in consumer culture
Marketing management·2020· 1 cited
The changing role of the health care customer: review, synthesis and research agenda
Journal of service management·2017· 184 citedOpen Access
Responsibility and Well-Being: Resource Integration under Responsibilization in Expert Services
Journal of Public Policy & Marketing·2016· 96 citedOpen Access
Responsibilization in Services and Consumer Well-Being: A Role Theory Perspective
Research Portal (Queen's University Belfast)·2016
Collaborative Research Networks Provide Unique Opportunities for Faculty and Student Researchers
Council on Undergraduate Research Quarterly·2016· 9 cited
Billions of impoverished people deserve to be better served
Journal of service management·2016· 111 citedOpen Access
Exploring dualities of service innovation: implications for service research
Journal of Services Marketing·2015· 38 citedOpen Access
Transformative Service Research
Journal of Service Research·2015· 438 citedOpen Access
Designing a socially assistive robot for pediatric care
2015· 44 cited
A Social Robot to Mitigate Stress, Anxiety, and Pain in Hospital Pediatric Care
2015· 109 cited
The GED and Minority Language Groups.
2015
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Frequent Co-authors

Amy L. Ostrom(11), Martin Mende(7), Raymond P. Fisk(5), Canan Corus(4), Mario Giraldo(4), Mark S. Rosenbaum(4), Andrew S. Gallan(3), Mark Mulder(3), Steven W. Rayburn(3), Kunio Shirahada(3), Jerome D. Williams(3), Luca M. Visconti(3), John F. Sherry(3), Stefania Borghini(3), Julie L. Ozanne(3), Lia Patrício(3), Janet R. McColl‐Kennedy(2), Lars Witell(2), David E. Bowen(2), Thorsten Gruber(2)