Social Sciences · Social Sciences
23h-index2.9kcitations161works0.92yr avg
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Research Topics
Digital Marketing and Social Media(32), Innovation and Knowledge Management(24), Customer Service Quality and Loyalty(23), Technology Adoption and User Behaviour(16), Service and Product Innovation(16)
Publications161 total
My Fate Is to Die Young, But to Live Forever in Song: Echeloned Design Science Research to a Digital-Me Expert System Design
ScholarSpace (University of Hawaii at Manoa)·2025
“I want to talk to a human!” – Perceived Humanness Increases Satisfaction with an AI-driven Customer Service Chatbot
ScholarSpace (University of Hawaii at Manoa)·2025
Introduction to the Minitrack on Metaverse, Mixed Reality, and Digital Me
ScholarSpace (University of Hawaii at Manoa)·2025
Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences·2025Open Access
Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences·2025Open Access
Journal of Service Research·2024· 6 citedOpen Access
SSRN Electronic Journal·2024Open Access
Educational Media International·2022· 3 cited
Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences·2022· 1 citedOpen Access
ACM Transactions on Social Computing·2021· 3 citedOpen Access
Journal of Business Research·2021· 12 citedOpen Access
Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences·2021· 1 citedOpen Access
Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences·2021Open Access
Communications of the Association for Information Systems·2020· 49 citedOpen Access
Forest Policy and Economics·2020· 24 citedOpen Access
Journal of Marketing Management·2020· 16 cited
Computers in Human Behavior·2020· 197 citedOpen Access
Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences·2020Open Access
Journal of Statistical Software·2020· 6 citedOpen Access
Communications in computer and information science·2020· 3 citedOpen Access
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Frequent Co-authors
Essi Pöyry(14), Henrikki Tikkanen(7), Jaakko Aspara(7), Osmo Mattila(6), Jani Holopainen(6), Maurits Kaptein(6), Juha‐Antti Lamberg(4), Minna Matikainen(4), Anne Juppo(4), Juho Hamari(3), Matti Jaakkola(3), Joel Hietanen(3), Tuuli Malmivaara(2), Pekka Töytäri(2), Sami Kajalo(2), Johanna Frösén(2), Antti Vassinen(2), Harri Terho(2), Richard G. McFarland(2), Essi Pöyry(1)