Alexander Haas

Austrian Energy Agency — Austria

Business, Management and Accounting · Social Sciences

13h-index1.3kcitations51works12.32yr avg
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Research Topics

Customer Service Quality and Loyalty(16), Corporate Governance and Management(10), Digital Marketing and Social Media(7), Consumer Behavior in Brand Consumption and Identification(6), Service and Product Innovation(6)

Publications51 total

Flexible Behind-the-Meter Battery Storage Model for Enhanced Mid-to Long-Term Load Forecasting
2025
Informal competition and sales of new offerings in emerging markets: The role of Non-Market effort and offerings newness
Journal of Business Research·2024· 1 cited
Consumer responses to human-AI collaboration at organizational frontlines: strategies to escape algorithm aversion in content creation
Review of Managerial Science·2024· 36 citedOpen Access
Seeking empathy or suggesting a solution? Effects of chatbot messages on service failure recovery
Electronic Markets·2023· 33 citedOpen Access
Sales force financial compensation – a review and synthesis of the literature
Journal of Personal Selling and Sales Management·2023· 8 cited
The Role of Customer Relationship Vulnerability in Service Recovery
Journal of Service Research·2023· 12 citedOpen Access
Who is more responsive to brand activism? The role of consumer-brand identification and political ideology in consumer responses to activist brand messages
Journal of Product & Brand Management·2023· 53 cited
Digitale Vertriebsmodelle
Edition Sales Excellence·2023· 2 cited
Virtuelle Verhandlungen
Edition Sales Excellence·2023· 2 cited
Neue Medien im Vertrieb – State of the Art und Potenziale
Edition Sales Excellence·2023
Advancing sales theory with conceptual papers: what’s new and what’s next?
Journal of Personal Selling and Sales Management·2021· 8 cited
Social media in B2B sales: Why and when does salesperson social media usage affect salesperson performance?
Industrial Marketing Management·2021· 70 cited
Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling
Journal of Personal Selling and Sales Management·2020· 36 cited
Potenziale und Herausforderungen erfolgreicher Vertriebsführung
Edition Sales Excellence·2020· 1 cited
Revising the Concept and Effectiveness of the Customer Orientation of Salespeople: An Abstract
Developments in marketing science: proceedings of the Academy of Marketing Science·2020
Logistics and Supply Chain Intelligence
Ecoproduction·2019· 6 cited
The application of mobile fNIRS to “shopper neuroscience” – first insights from a merchandising communication study
European Journal of Marketing·2018· 65 cited
Ein lebenszyklusbezogenes Metamodell der Logistics & Supply Chain Intelligence
2018
Emotion in sales performance: affective orientation and need for cognition and the mediating role of motivation to work
Journal of Business and Industrial Marketing·2017· 21 cited
Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action
Industrial Marketing Management·2017· 80 cited
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Frequent Co-authors

Harri Terho(7), Andreas Eggert(6), Wolfgang Ulaga(6), Melanie Bowen(6), Peter Kenning(5), Nina Stuebiger(4), Martin Haupt(3), Ivan Snehota(2), Eva Böhm(2), Jan Freidank(2), Sadrac Cénophat(2), Iris Hausladen(2), Jasmin Baumann(2), Kenneth Le Meunier‐FitzHugh(2), Bernd Helmig(2), Vera Hinz(2), Daniela Corsaro(1), Christine Lai-Bennejean(1), Deva Rangarajan(1), Caspar Krampe(1)