Cardiff University — United Kingdom
Business, Management and Accounting · Social Sciences
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Research Topics
Customer Service Quality and Loyalty(25), Consumer Retail Behavior Studies(15), Technology Adoption and User Behaviour(14), Consumer Behavior in Brand Consumption and Identification(8), Digital Marketing and Social Media(5)
Publications52 total
Frequent Co-authors
Luiz Moutinho(12), Luiz A. Moutinho(8), Jonathan Bishop(6), Antje Cockrill(5), Helena Snee(5), Lloyd C. Harris(4), Ahmad Jamal(4), Cleopatra Veloutsou(4), Fiona Davies(4), Dino M. Minoli(3), G. Ronald Gilbert(2), Charles S. Chien(2), Emmanuel Ogbonna(2), Anita Lifen Zhao(1), Stuart Hanmer‐Lloyd(1), Philippa Ward(1), Michael J. Peel(1), Ahmed Baiomy(1), Eleri Jones(1), Richard S. Warr(1)