Scott W. Kelley

NanoAffix Science (United States) — United States

Business, Management and Accounting · Social Sciences

33h-index7.5kcitations59works0.02yr avg
OpenAlex↗Google Scholar↗Lab page↗

Accepting Students?

No reports yet. Know if this professor is taking students?

Research Topics

Customer Service Quality and Loyalty(34), Consumer Behavior in Brand Consumption and Identification(11), Consumer Retail Behavior Studies(8), Psychology of Social Influence(7), Job Satisfaction and Organizational Behavior(5)

Publications59 total

A sixteen‐year single‐center retrospective chart review of Spitz nevi and spitzoid neoplasms in pediatric patients
Pediatric Dermatology·2020· 13 cited
Do Catholic Universities Still Have a Value Proposition
Digital Commons-DePaul (DePaul University)·2019
Retrospective: efficiency in service delivery: technological or humanistic approaches?
Journal of Services Marketing·2016· 2 cited
Retrospective: tracking service failures and employee recovery efforts
Journal of Services Marketing·2016· 38 cited
Promotional Media Usage Patterns Among Women: Occupational and Marital Status Differences
Developments in marketing science: proceedings of the Academy of Marketing Science·2015
Restaurant Service Failure and Recovery Analysis
Developments in marketing science: proceedings of the Academy of Marketing Science·2014· 1 cited
Sponsorships in Sports Marketing: Some Propositions
Developments in marketing science: proceedings of the Academy of Marketing Science·2014
Service Delivery: a Postmodern Perspective
Developments in marketing science: proceedings of the Academy of Marketing Science·2014· 1 cited
Guidelines for Developing Retail Recovery Strategies
Developments in marketing science: proceedings of the Academy of Marketing Science·2014· 7 cited
Sports Marketing: Services Marketing 20 Years Later?
Developments in marketing science: proceedings of the Academy of Marketing Science·2014
“Waiter, There’s a Dead Fly in my Soup:” Facility-Based Failures and Recovery Strategies
Developments in marketing science: proceedings of the Academy of Marketing Science·2014
Identifying Competitive Boundaries: An Analysis of the Impact of Competitive Situations on Consumer’S Perceptions of Retail Stores
Developments in marketing science: proceedings of the Academy of Marketing Science·2014
Making Decisions Based on Mission and Values
The Institutional Repository at DePaul University (DePaul University)·2010Open Access
A STORYTELLING PERSPECTIVE ON ONLINE CUSTOMER REVIEWS REPORTING SERVICE FAILURE AND RECOVERY
Journal of Travel & Tourism Marketing·2009· 138 cited
Half Full or Half Empty
Journal of Service Research·2009· 60 cited
A Social Network Perspective on Sales Force Ethics
Journal of Personal Selling and Sales Management·2007· 38 cited
Dishonorable Treatment: Workplace Incivility, Cultures of Honor, and Work Outcomes
TopSCHOLAR (Western Kentucky University)·2007· 2 cited
Reactive personality-environment transactions and adult developmental trajectories.
Developmental Psychology·2006· 40 cited
A Marketing-Oriented Perspective on Physician Selection
Surgical Innovation·2005· 9 cited
Typologies of e‐commerce retail failures and recovery strategies
Journal of Services Marketing·2005· 169 cited
page 1 of 3Next →

Frequent Co-authors

Karina Hoffmann(12), Steven J. Skinner(6), L. W. Turley(5), Holly M. Rotalsky(3), Scott R. Swanson(3), Richard W. Schwartz(3), Mark A. Davis(2), James H. Donnelly(2), M. J. Dorsch(2), O. C. Ferrell(2), Hulda G. Black(2), Michael J. Dorsch(2), S. R. Swanson(1), Lukas P. Forbes(1), Beth C. Chung(1), Timothy A. Longfellow(1), Jack Malehorn(1), Christopher L Corbin(1), Clay J. Cockerell(1), Jody L. Crosno(1)