Vanesa Hana Budiarani

Universitas Gadjah Mada — ID

Decision Sciences · Social Sciences

3h-index34citations6works0.02yr avg
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Research Topics

Technology Adoption and User Behaviour(4), Consumer Behavior and Marketing Influence(4), Digital Marketing and Social Media(3), Customer Service Quality and Loyalty(2), Consumer Retail Behavior Studies(2)

Publications6 total

Development of Mechanisms and Performance Assessment Indicators for Credit Card Partners Based on CSF, FQFD and FMCDM – A Case Study: Digital Banking in Indonesia
Advances in transdisciplinary engineering·2025Open Access
What Affects Customer Engagement Among E-Wallet Customers in Indonesia
Lecture notes in networks and systems·2024
Exploring Key Factors that Affect Customer Retention in Fixed-Broadband Telecommunication Industry in Indonesia
2023
Determining Factors Affecting Muslim Customer Purchase Intention to Shop Skincare Online: A Study in Indonesia
Springer proceedings in business and economics·2023· 4 cited
Is Interface Quality and Information Quality on Online Review Matters?
2022· 3 cited
The Kano Model: How the Pandemic Influences Customer Satisfaction with Digital Wallet Services in Indonesia
Journal of Indonesian Economy and Business·2021· 27 citedOpen Access

Frequent Co-authors

Budhi Prihartono(3), Rahmat Maulidan(2), Sahid Susilo Nugroho(2), Diki Putra Setianto(1), Ipuk Widayanti(1), Ghea Isabela Islam(1), Ilham Reza Prasetyo(1), Nadesia Geogema(1), Hasrini Sari(1), Amanda Amelia(1)