Jill Sweeney

Business, Management and Accounting · Social Sciences

47h-index18.1kcitations177works1.02yr avg
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Research Topics

Customer Service Quality and Loyalty(73), Consumer Behavior in Brand Consumption and Identification(34), Service and Product Innovation(33), Consumer Retail Behavior Studies(25), Digital Marketing and Social Media(23)

Publications177 total

The Impact of AI Chatbot Personalization on Consumer Purchase Intent
International Journal of Engineering and Computational Applications·2026Open Access
‘Adventure before dementia’: Identity renaissance and well-being through grey nomad travel experiences
Annals of Tourism Research·2025· 2 citedOpen Access
Facing Up to Virtual Reality: A Case Report
Dental Update·2023
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Journal of Services Marketing·2023· 5 cited
Dynamic Customer Value Cocreation in Healthcare
Journal of Service Research·2023· 33 citedOpen Access
103. Is Virtual Reality Visualising a New Era for Facial Trauma? A Case Report
British Journal of Oral and Maxillofacial Surgery·2022
31. Antibiotic Guidance for OMFS inpatients
British Journal of Oral and Maxillofacial Surgery·2022
Developing and Sustaining a Vibrant Regional Academic Organisation
Australasian Marketing Journal (AMJ)·2022· 1 cited
Improving participation and engagement with a COVID-19 surveillance programme in an outpatient setting
BMJ Open Quality·2022Open Access
Does well-being differ across customer value cocreation practice styles? An empirical study in a chronic health context
European Journal of Marketing·2021· 14 cited
Customer effort in mandatory and voluntary value cocreation: a study in a health care context
Journal of Services Marketing·2020· 19 cited
Customer Engagement: A Systematic Review and Future Research Priorities
Australasian Marketing Journal (AMJ)·2020· 120 cited
Emotion regulation in service encounters: are customer displays real?
Journal of Service Theory and Practice·2020· 13 cited
Customer Advocacy: A Distinctive Form of Word of Mouth
Journal of Service Research·2020· 120 cited
Customer Advocacy Scale
PsycTESTS Dataset·2020
Value co-destruction: a typology of resource misintegration manifestations
Journal of Services Marketing·2019· 114 citedOpen Access
Customer value cocreation activities
Journal of Service Theory and Practice·2019· 35 cited
Evaluating students’ preferences for university brands through conjoint analysis and market simulation
International Journal of Educational Management·2019· 15 cited
First We Had to Make It Livable: The Affordances of Livability in Suburban Newcastle, New South Wales, Australia
2019
Managing Customer Resource Endowments and Deficiencies for Value Cocreation: Complex Relational Services
Journal of Service Research·2018· 42 cited
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Frequent Co-authors

Geoffrey N. Soutar(16), Lester W. Johnson(7), Janet R. McColl‐Kennedy(6), Tim Mazzarol(6), Tracey S. Dagger(5), David Webb(4), Carolin Plewa(4), Bawaka Country(2), Sarah Wright(2), Sandie Suchet‐Pearson(2), Kate Lloyd(2), Laklak Burarrwanga(2), Ritjilili Ganambarr(2), Merrkiyawuy Ganambarr‐Stubbs(2), Banbapuy Ganambarr(2), Djawundil Maymuru(2), Joffre Swait́(2), Douglas Hausknecht(2), Robyn Ouschan(2), Sylvia C. Ng(2)