Peter K. Mills

English Heritage — United Kingdom

Business, Management and Accounting · Social Sciences

23h-index3.6kcitations47works0.02yr avg
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Research Topics

Management and Organizational Studies(11), Service and Product Innovation(11), Accounting and Organizational Management(7), Customer Service Quality and Loyalty(6), Quality and Supply Management(5)

Publications47 total

The renaissance of post-war metropolitan planning in Melbourne, Australia 1949-1954
TU Delft Library (Tu Delft)·2016Open Access
Understanding The Logic Of Knowledge Service Sustainability: Customer Alliances
Service science: research and innovations in the service economy·2009
Building Advantage: Management By Mistrust In Controlling Empowered Proventure Workers
Service science: research and innovations in the service economy·2009
Conclusion
Service science: research and innovations in the service economy·2009
Building Advantage: Designing The Right Structure For Knowledge Services
Service science: research and innovations in the service economy·2009
Defining Competitive Advantage in Knowledge Services
Service science: research and innovations in the service economy·2009· 3 cited
Building Knowledge Advantage: Internal Market Imperatives
Service science: research and innovations in the service economy·2009· 1 cited
Building Advantage: Managing Customer Alliances By Professional Distance
Service science: research and innovations in the service economy·2009
The Internal Promotion Of Ideas
Service science: research and innovations in the service economy·2009· 1 cited
Knowledge Services Management
Service science: research and innovations in the service economy·2009· 4 cited
Employee performance in the knowledge economy: Capturing the keys to success
Psychology Research and Behavior Management·2008· 10 citedOpen Access
Knowledge Services Management: Organizing Around Internal Markets
2008· 2 cited
Reassessing the Limits of Structural Empowerment: Organizational Constitution and Trust as Controls
Academy of Management Review·2003· 74 cited
Reassessing the Limits of Structural Empowerment: Organizational Constitution and Trust as Controls
Academy of Management Review·2003· 210 cited
Internal Market Structures
Journal of Service Research·2001· 29 cited
Professional concern: managing knowledge‐based service relationships
International Journal of Service Industry Management·1999· 56 cited
An Information Processing Approach for Deciding Upon Control Strategies and Reducing Control Loss in Emerging Organizations
Journal of Management·1996· 210 cited
Arbitration Outcomes in the Service Sector: An Empirical Assessment
International Journal of Service Industry Management·1994· 11 cited
Quality in the Leisure Industry
Medical Entomology and Zoology·1992· 9 cited
Some Moderating Effects of Client‐interaction Need on Perceived Technology and Structure in Service Providers′ Tasks
International Journal of Service Industry Management·1992· 13 cited
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Frequent Co-authors

Kevin Snyder(10), Newton Margulies(8), James H. Morris(3), Richard B. Chase(3), Gerardo R. Ungson(3), Dennis J. Moberg(3), Barry Z. Posner(3), James L. Hall(2), Joel K. Leidecker(2), Thomas A. Turk(2), Richard Leifer(1), André L. Delbecq(1), Kathleen A. Kalab(1), Dan Moshavi(1), Mark Lefton(1), Dan R. Dalton(1), Rebecca C. Fauth(1), Stephen Bevan(1), Richard A. Grover(1), James L. Heskett(1)