Richard B. Chase

Business, Management and Accounting · Social Sciences

41h-index9.1kcitations126works0.02yr avg
OpenAlex↗ORCID↗Google Scholar↗

Accepting Students?

No reports yet. Know if this professor is taking students?

Research Topics

Customer Service Quality and Loyalty(28), Service and Product Innovation(21), Quality and Supply Management(17), Operations Management Techniques(13), Consumer Retail Behavior Studies(7)

Publications126 total

Learning from the pioneering founders of the service research field
UNC Libraries·2026Open Access
Learning from the pioneering founders of the service research field
Journal of service management·2023· 12 cited
Flexible Architecture for Testing Connected Vehicles in Realistic Traffic
SAE technical papers on CD-ROM/SAE technical paper series·2023
Learning from the pioneering founders of the service research field
Open MIND·2023
Optimizing Customer Involvement: How Close Should You Be to Your Customers?
California Management Review·2022· 10 cited
Simulated RF environments for UAV-mounted Bluetooth 5.0 receivers
2020· 3 cited
RF emitter localization with robotic swarms
2020· 2 cited
Customer contact in a digital world
Journal of service management·2020· 31 cited
Manajemen Operasi dan Rantai Pasokan, Buku 1 -14/E.
2018
Operations Management Consulting
2017· 2 cited
Manajemen Operasi Dan Rantai Pasokan Operational and Supply Chain Management 14 global Edition buku 2
2016
Operations and Supply Chain Management 14th Global Edition
2015· 2 cited
Manajemen Operasi Dan Rantai Pasokan (Edisi 14)
2015
MANAJEMEN OPERASI DAN RANTAI PASOKAN
2015· 24 cited
Manajemen Operasi Dan Rantai Pasokan; Operations And Supply Chain Management
2015· 2 cited
Manajemen Operasi Dan Rantai Pasokan Buku 2
2015
Experience psychology – a proposed new subfield of service management
Journal of service management·2014· 19 cited
Analysis of a dual scissored-pair, variable-speed, control moment gyroscope driven spherical robot
DigitalCommons - WayneState (Wayne State University)·2014· 4 citedOpen Access
Operation And Supply Chain Management (Edisi 14) (Copy)
2014
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business
CERN Document Server (European Organization for Nuclear Research)·2013· 28 citedOpen Access
page 1 of 7Next →

Frequent Co-authors

Aleda V. Roth(6), F. Robert Jacobs(5), Chris Voss(5), Nicholas J. Aquilano(4), David A. Tansik(4), Peter K. Mills(3), Newton Margulies(3), Sriram Dasu(3), Kate Blackmon(3), Mark P. Sharfman(2), Gerrit Wolf(2), Larry J. Menor(2), Sheryl E. Kimes(2), Andreas C. Soteriou(2), Gregory B. Northcraft(2), Craig M. Froehle(1), Deborah L. Kellogg(1), Susan Paul Johnson(1), Lori S. Cook(1), David E. Bowen(1)