Lauren Skinner Beitelspacher

Babson College — United States

Business, Management and Accounting · Social Sciences

15h-index2.1kcitations39works0.52yr avg
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Research Topics

Customer Service Quality and Loyalty(18), Consumer Behavior in Brand Consumption and Identification(11), Consumer Retail Behavior Studies(6), Service and Product Innovation(5), Technology Adoption and User Behaviour(4)

Publications39 total

Retailers are quietly changing their return policies – here’s why you should be on the lookout this Black Friday
2025
Gender equity at all ages and stages: Examining stereotypes of perimenopausal and menopausal women in the workplace
Business Horizons·2024· 1 cited
The adoption of conscientiousness in business to business relationships
Industrial Marketing Management·2023· 19 cited
Experiential Learning of Information Systems in Functional Contexts: The Digital Brand Strategy Project
Communications of the Association for Information Systems·2021· 3 citedOpen Access
Sustainable Retailing
Journal of Retailing·2020· 196 citedOpen Access
A Resource-Efficient Modular Course Design for Co-Teaching Integrated Sustainability in Higher Education: Developing the Next Generation of Entrepreneurial Leaders
Entrepreneurship Education and Pedagogy·2020· 26 cited
Impacts of salespeople’s biased and unbiased performance attributions on job satisfaction: the concept of misattributed satisfaction
European Journal of Marketing·2020· 11 citedOpen Access
Better marketing for female marketers: Gendered language in the Forbes CMO list
Business Horizons·2020· 14 cited
Managing the luxury shopping experience: implications for retail channels
Edward Elgar Publishing eBooks·2020· 7 cited
A Systems Approach to Transformational Responsible Management Learning and Education
2020· 1 cited
Sustainable Retailing
SSRN Electronic Journal·2020· 15 citedOpen Access
Understanding and implementing CRM initiatives in international markets
International Marketing Review·2019· 10 cited
Women Entrepreneurs Rewriting the Value Proposition and Changing the Face of Sustainable Retailing
2019· 1 cited
In-Store Mobile Phone Use and Customer Shopping Behavior: Evidence from the Field
Journal of Marketing·2018· 170 cited
Educating the Retailers of Tomorrow: An Overview of <i>Journal of Marketing Education</i> Special Issue on Retailing
Journal of Marketing Education·2018· 5 citedOpen Access
Integrating Corporate Social Responsibility Awareness Into a Retail Management Course
Journal of Marketing Education·2018· 8 cited
Managing Stereotypes in the Classroom: What Stereotypes Exist and How Do We Respond? An Abstract
Developments in marketing science: proceedings of the Academy of Marketing Science·2018· 2 cited
How Retailing Cues Influence Shopping Perceptions and Behavior
2017· 1 cited
Understanding the long-term implications of retailer returns in business-to-business relationships
Journal of the Academy of Marketing Science·2017· 26 cited
“Let's make a deal:” Price outcomes and the interaction of customer persuasion knowledge and salesperson negotiation strategies
Journal of Business Research·2017· 48 cited
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Frequent Co-authors

Dhruv Grewal(7), Adam Rapp(6), Mert Tokman(5), Thomas L. Baker(4), R. Glenn Richey(4), Anne L. Roggeveen(4), Daniel G. Bachrach(3), Yvette Holmes(3), Willy Bolander(3), Niels Schillewaert(2), Gautham Vadakkepatt(2), Karen Page Winterich(2), Walter Zinn(2), John Aloysius(2), Jessica Ginger(2), Julie Reilman(2), Bryan Hochstein(2), J. D. L. Hansen(2), George D. Deitz(2), Adam Rapp(2)