Ray L. Benedicktus

Social Sciences · Social Sciences

6h-index596citations11works0.02yr avg
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Research Topics

Digital Marketing and Social Media(6), Customer Service Quality and Loyalty(5), Consumer Behavior in Brand Consumption and Identification(4), Technology Adoption and User Behaviour(3), Consumer Retail Behavior Studies(3)

Publications11 total

Teaching Design Thinking in Marketing: Linking Product Design and Marketing Strategy in a Product Development Class
Journal of Marketing Education·2018· 44 cited
Feeling Close From Afar: The Role of Psychological Distance in Offsetting Distrust in Unfamiliar Online Retailers
Journal of Retailing·2016· 220 cited
Consumer (Dis)trust Online
2015· 1 cited
Are Consumer Innovators Less Resistant to Change Than Market Mavens?
Developments in marketing science: proceedings of the Academy of Marketing Science·2014· 5 cited
Self-disclosure
2013
The effects of 3rd party consensus information on service expectations and online trust
Journal of Business Research·2010· 47 cited
Conveying Trustworthiness to Online Consumers: Reactions to Consensus, Physical Store Presence, Brand Familiarity, and Generalized Suspicion
Journal of Retailing·2010· 188 cited
The effect of incentives on customer evaluations of service bundles
Journal of Business Research·2009· 41 cited
Psychological distance perceptions and trust beliefs for internet-only and hybrid retailers: implications for marketers
2008· 6 cited
Psychological Distance Perceptions and Trust Beliefs for Internet Only and Hybrid Retailers
2008
Building Trust with Consensus Information
Journal of Interactive Advertising·2006· 44 cited

Frequent Co-authors

Michael K. Brady(5), Peter R. Darke(4), Melinda L. Andrews(3), Andrew E. Wilson(1), Clay M. Voorhees(1), Steven Chen(1), Yuna Kim(1), Eric Shih(1)