Katerina Berezina

University of Mississippi — United States

Social Sciences · Social Sciences

20h-index2.7kcitations59works1.22yr avg
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Research Topics

Digital Marketing and Social Media(28), Sharing Economy and Platforms(15), Customer Service Quality and Loyalty(12), Technology Adoption and User Behaviour(11), Consumer Retail Behavior Studies(10)

Publications59 total

The effects of information and individual difference factors on online travel agency consumers’ confusion and decision postponement: An integration of information processing theory and stressor-strain-outcome framework
International Journal of Hospitality Management·2026
Stranded by complexity: how online travel agency feature overload impacts user’s decision postponement and switching intention
International Journal of Contemporary Hospitality Management·2026
Beyond love and breakup: integrating intervention letters for nuanced insights into consumer-robot relationships
Information Technology & Tourism·2025Open Access
TechTalk Interview About <i>Smart Tourism 2.0: Setting the Research Agenda</i>
Journal of Smart Tourism·2025
8 Development of Robot-Friendly Hospitality Facilities
Multilingual Matters eBooks·2025
7 Creating Experiences through Automation Technologies
Multilingual Matters eBooks·2025· 1 cited
Rethinking the Love-Breakup Letter: A Three-Pronged Approach to Understanding Consumer Relationships
Springer proceedings in business and economics·2025
Creating Experiences through Automation Technologies
Channel View Publications eBooks·2024
Development of Robot-Friendly Hospitality Facilities
Channel View Publications eBooks·2024
Exploring privacy-personalization paradox: Facial recognition systems at business events
Computers in Human Behavior·2024· 12 cited
Escaping the Routine: Virtual Escape Rooms in Online Hospitality Courses
Springer proceedings in business and economics·2024· 1 citedOpen Access
Applying Design Thinking to Improve Students’ Experience in Online Hospitality Courses
Springer proceedings in business and economics·2024Open Access
Exploring Customer Experience with Service Robots in Hospitality and Tourism: Activity Theory Perspective
Springer proceedings in business and economics·2023· 4 citedOpen Access
Information and Communication Technologies in Tourism 2023
Springer proceedings in business and economics·2023· 35 citedOpen Access
Online Travel Agencies in Hotel Distribution: Game on!
Journal of Hospitality & Tourism Cases·2022· 1 cited
Embedded Questions in Online Survey Email Invitations: The Impact on Response Rate and Quality
2022· 1 cited
Flash Sales
Encyclopedia of Tourism Management and Marketing·2022· 1 cited
Robots
Encyclopedia of Tourism Management and Marketing·2022· 1 cited
Robotics in Tourism and Hospitality
2022· 14 cited
Banking on Bots and Booze in Hospitality
Journal of Hospitality & Tourism Cases·2021· 1 cited
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Frequent Co-authors

Cihan Çobanoğlu(22), Olena Ciftci(13), Stanislav Ivanov(5), Craig Webster(4), Eun-Kyong Choi(4), Anil Bilgihan(3), Faizan Ali(3), Kelly J. Semrad(3), Lisa Cain(3), Fernando Arroyo Lopez(3), Fevzi Okumuş(2), Ulrike Gretzel(2), Luana Nanu(2), Hilmi A. Atadil(2), Burcu Selin Yılmaz(2), Inna Soifer(2), Muhittin Çavuşoğlu(2), Qingxiang An(2), Murat Hançer(2), Nan Hua(2)