National Chung Hsing University — Taiwan
Business, Management and Accounting · Social Sciences
0h-index0citations1works0.02yr avg
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Research Topics
Customer Service Quality and Loyalty(1), Consumer Retail Behavior Studies(1), Customer churn and segmentation(1)
Publications1 total
A study of customer retention across retailers' channels
International Conference on Information Systems·2008
Frequent Co-authors
Hung‐Chang Chiu(1), Yi-Ching Hsieh(1)