National Tsing Hua University — Taiwan
Business, Management and Accounting · Social Sciences
7h-index710citations9works0.02yr avg
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Research Topics
Customer Service Quality and Loyalty(6), Technology Adoption and User Behaviour(5), Digital Marketing and Social Media(5), Consumer Behavior in Brand Consumption and Identification(3), Consumer Retail Behavior Studies(2)
Publications9 total
Managing Service Quality·2012· 65 cited
Journal of Retailing·2012· 218 cited
International Journal of Management and Enterprise Development·2008· 11 cited
Determinants of multichannel users' satisfaction in financial services
2008
A study of customer retention across retailers' channels
International Conference on Information Systems·2008
Journal of Business Ethics·2007· 34 cited
Building Customer Relationships: A Comparison Across Multiple Service Encounters
ACR North American Advances·2007· 10 cited
Journal of Business Research·2006· 51 cited
Journal of Retailing·2005· 321 cited
Frequent Co-authors
Yi-Ching Hsieh(7), Monle Lee(3), Jinshyang Roan(2), Mei-Yi Chiang(1), Yi-Chu Kuo(1), Yi‐Ching Hsieh(1), Anurag Pant(1), Jung‐Kuei Hsieh(1), Wen‐Ying Chen(1), Chia Chi Lin(1), Mei-Chien Wang(1), Yuh May Lin(1), Min En Nieh(1), Hsiang Chun Chen(1), Li Ya Chen(1), Wen Ying Chen(1), Szu Yu Chou(1)