Tom Tan

Southern Methodist University — United States

Business, Management and Accounting · Social Sciences

12h-index800citations22works0.02yr avg
OpenAlex↗ORCID↗Google Scholar↗Lab page↗

Accepting Students?

No reports yet. Know if this professor is taking students?

Research Topics

Consumer Market Behavior and Pricing(11), Consumer Retail Behavior Studies(9), Supply Chain and Inventory Management(8), Advanced Queuing Theory Analysis(3), Insurance and Financial Risk Management(3)

Publications22 total

Beyond Cookies: Evidence About Team Coproduction and Engagement Retention From Girl Scouts Cookie Program
Production and Operations Management·2025
Channel Changes Choice: An Empirical Study About Omnichannel Demand Sensitivity to Fulfillment Lead Time
Management Science·2023· 32 cited
M-Commerce, Sales Concentration, and Inventory Management
Manufacturing & Service Operations Management·2022· 29 cited
Impact of Inventory Risk on Sales Effort Provisioning: Theoretical Predictions and Empirical Evidence
SSRN Electronic Journal·2022Open Access
Beyond Cookies: Evidence about Team Environment and Engagement Retention from Girl Scouts Cookie Program
SSRN Electronic Journal·2022Open Access
The Impact of Workload on Operational Risk: Evidence from a Commercial Bank
Management Science·2021· 47 cited
M-Commerce, Sales Concentration, and Inventory Management
SSRN Electronic Journal·2021· 13 citedOpen Access
Behavioral Drivers of Routing Decisions: Evidence from Restaurant Table Assignment
Production and Operations Management·2020· 36 cited
Slow and Sure, or Fast and Furious? An Empirical Study About Omnichannel Demand Sensitivity to Fulfillment Lead Time
SSRN Electronic Journal·2020· 2 citedOpen Access
At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance
Management Science·2019· 108 cited
When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance
Management Science·2019· 109 cited
Fluid Teams and Knowledge Retrieval: Scaling Service Operations
Manufacturing & Service Operations Management·2018· 25 cited
Is Tom Cruise Threatened? An Empirical Study of the Impact of Product Variety on Demand Concentration
Information Systems Research·2017· 27 cited
At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance
SSRN Electronic Journal·2017· 30 citedOpen Access
When Is the Root of All Evil Not Money? The Impact of Load on Operational Risk at a Commercial Bank
SSRN Electronic Journal·2017· 3 citedOpen Access
Behavioral Drivers of Routing Decisions: Evidence from Restaurant Table Assignment
SSRN Electronic Journal·2016· 14 citedOpen Access
When You Work with a Super Man, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance
SSRN Electronic Journal·2015· 4 citedOpen Access
When Does the Devil Make Work? An Empirical Study of the Impact of Workload on Worker Productivity
Management Science·2014· 309 cited
How Long to Squeeze the Creative Juice? An Empirical Study of the Impact of Movie Production Timing on Financial Performance
SSRN Electronic Journal·2013Open Access
Inequality in Knowledge Repository Use in Scaling Service Operations
SMU Scholar (Southern Methodist University)·2012· 2 cited
page 1 of 2Next →

Frequent Co-authors

Serguei Netessine(10), Bradley R. Staats(5), Yuqian Xu(2), Stanley Frederick W.T. Lim(2), Fei Gao(2), Nitish Jain(2), Melissa Valentine(2), Amy C. Edmondson(2), Lorin M. Hitt(1), Sreekumar R. Bhaskaran(1), R. Canan Savaskan(1), Jehoshua Eliashberg(1), Kartik Hosanagar(1)