Udit Sharma

University of South Florida — United States

Business, Management and Accounting · Social Sciences

4h-index93citations8works1.02yr avg
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Research Topics

Customer Service Quality and Loyalty(3), Innovation and Knowledge Management(1), Financial Markets and Investment Strategies(1), Entrepreneurship Studies and Influences(1), Electoral Systems and Political Participation(1)

Publications8 total

Understanding multilevel organizing: a focus of customer satisfaction on firm performance
The Journal of Marketing Theory and Practice·2024· 1 citedOpen Access
Weathering the crash: Do customer-company relationships pay off during economic crises?
Journal of the Academy of Marketing Science·2023· 9 citedOpen Access
The American Customer Satisfaction Index (ACSI): A sample dataset and description
Data in Brief·2023· 34 citedOpen Access
Customer satisfaction and international business: A multidisciplinary review and avenues for research
Journal of International Business Studies·2022· 28 cited
Partisan bias and citizen satisfaction, confidence, and trust in the U.S. Federal Government
Public Management Review·2021· 21 cited
Significance of Workplace Democracy in Generating Psychological Capital: An Indispensable for the Contemporary Organisations
International Journal of Trade and Commerce-IIARTC·2021
Is it ethical to use CSR as a branding tool
International journal of applied research·2015
Rural Banking, its evolution and implications for marketers
International Journal of Multidisciplinary Research and Development·2015

Frequent Co-authors

Forrest V. Morgeson(5), G. Tomas M. Hult(5), Claes Fornell(2), Pratyush Nidhi Sharma(2), Xiaoxu Wu Schultz(1), Anita Pansari(1), Ayalla Ruvio(1), Wyatt A. Schrock(1), Shana Redd Sleep(1), Swati Sharma(1), Lakshita Boora(1)