Sandy D. Jap

Emory University — United States

Business, Management and Accounting · Social Sciences

34h-index9.0kcitations73works2.02yr avg
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Research Topics

Customer Service Quality and Loyalty(22), Consumer Market Behavior and Pricing(16), Experimental Behavioral Economics Studies(14), Auction Theory and Applications(13), Outsourcing and Supply Chain Management(12)

Publications73 total

The show must go on: The role of contract frames in safeguarding relationship continuity
Journal of the Academy of Marketing Science·2024· 2 cited
Guardians of Trust: How Review Platforms Can Fight Fakery and Build Consumer Trust
Journal of Marketing Research·2023· 27 cited
Auctions and the design of B2B markets
Edward Elgar Publishing eBooks·2022· 2 cited
The big spaces in sales negotiation research
Journal of Personal Selling and Sales Management·2022· 12 cited
Winning the new channel war on Amazon and third-party platforms
Business Horizons·2021· 9 cited
Investigating the Role of Product Assortment in Technology-Enabled Sales Platforms
Journal of Interactive Marketing·2021· 9 cited
Can Encroachment Benefit Hotel Franchisees?
Journal of Marketing·2021· 7 cited
Editorial: Relaunching Marketing Letters
Marketing Letters·2020· 6 citedOpen Access
Many (Un)happy Returns? The Changing Nature of Retail Product Returns and Future Research Directions
Journal of Retailing·2020· 71 cited
Launching the Idea Corners section of Marketing Letters
Marketing Letters·2020· 2 citedOpen Access
Why do business relationships often fail and how can you turn that trend around?
2018
Beyond Posted Prices: the Past, Present, and Future of Participative Pricing Mechanisms
Customer Needs and Solutions·2017· 44 citedOpen Access
The future of Marketing Letters
Marketing Letters·2017· 3 citedOpen Access
The friend or foe fallacy: Why your best customers may not need your friendship
Business Horizons·2017· 5 cited
Benevolent dictatorship and buyer-supplier exchange
Journal of Business Research·2017· 18 cited
Managing mergers: Why people first can improve brand and IT consolidations
Business Horizons·2016· 9 cited
Leveraging Marketing’s Influence in Team and Group Settings
2015· 1 cited
The Case for Franchise Encroachment
SSRN Electronic Journal·2015· 2 citedOpen Access
Passive and Active Opportunism in Interorganizational Exchange
Journal of Marketing·2013· 127 cited
Media Multiplexing Behavior: Implications for Targeting and Media Planning
Marketing Science·2013· 68 cited
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Frequent Co-authors

Ernan Haruvy(5), Barton A. Weitz(4), Erin Anderson(4), Luís Filipe Lages(3), Ryan Hamilton(3), Peter T. L. Popkowski Leszczyc(3), Shankar Ganesan(2), David A. Griffith(2), Diana C. Robertson(2), Qiong Wang(2), Russell S. Winer(2), James C. Cox(2), Eric Greenleaf(2), Wolfgang Jank(2), Michael H. Rothkopf(2), P. A. Naik(2), Morris George(1), Robert W. Palmatier(1), Chris Manolis(1), Janet Bercovitz(1)