Olivier Furrer

University of Fribourg — Switzerland

Business, Management and Accounting · Social Sciences

28h-index4.2kcitations204works0.82yr avg
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Research Topics

Customer Service Quality and Loyalty(41), Business Strategy and Innovation(28), Cultural Differences and Values(23), Innovation and Knowledge Management(22), Consumer Behavior in Brand Consumption and Identification(17)

Publications202 total

How does the ownership structure of state-owned enterprises influence corporate entrepreneurship?
Repository of the University of Ljubljana (University of Ljubljana)·2026Open Access
How does the ownership structure of state-owned enterprises influence corporate entrepreneurship? The mediating role of entrepreneurial climate
International Entrepreneurship and Management Journal·2026Open Access
Corporate responsibility practices and financial performance in Europe: a multilevel-pressures theory perspective
European J of International Management·2026
Immigrant customers’ service encounters: a thematic analysis and fsQCA study
Journal of Services Marketing·2025
Is there a global-business-subculture effect on gender differences? A multisociety analysis of subordinate influence on ethics behaviors
Business Horizons·2025· 2 cited
Impact of Organizational Culture on Employee Psychological Safety Perception: The Pivotal Role of Trust-in-Top-Management Across 18 Societies
SSRN Electronic Journal·2025Open Access
Attitudes of millennials toward corporate responsibility: a 28-society multilevel analysis
Cross Cultural & Strategic Management·2024· 1 cited
Cross-cultural alliances
Edward Elgar Publishing eBooks·2024
Gender composition at work and women's career satisfaction: An international study of 35 societies
Human Resource Management Journal·2024· 9 citedOpen Access
Architecting value propositions for driving data-driven innovations: unveiling the role of data-driven innovation capability of marketing through a configurational approach
SPIRE - Sciences Po Institutional REpository·2024
Internationalization and organizations – Challenges and prospects
SPIRE - Sciences Po Institutional REpository·2024
Introduction
2024
Internationalization and Organizations
2024
Expansion and refocusing: two alternative trajectories for service marketing research
Edward Elgar Publishing eBooks·2024
A growth-share matrix of service marketing research themes
Edward Elgar Publishing eBooks·2024Open Access
Managing customer-to-customer interactions: revisiting older models for a fresh perspective
Journal of Services Marketing·2023· 8 cited
Organizational Culture: Effect on Psychological Safety Mediated by Trust Across 18 Societies
Academy of Management Proceedings·2023Open Access
Well-being co-creation in service ecosystems: a systematic literature review
Journal of Services Marketing·2023· 24 cited
Internal coopetition and acquisition integration process: Reaching the coopetitive optimum
HAL (Le Centre pour la Communication Scientifique Directe)·2023
The interplay between physical and social servicescape: investigating negative CCI
Journal of Services Marketing·2023· 13 cited
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Frequent Co-authors

David A. Ralston(9), Devanathan Sudharshan(8), Carolyn P. Egri(8), Fidel León Darder(8), Irina Naoumova(8), Marina Dabić(8), María Teresa de la Garza Carranza(7), Howard Thomas(6), Vojko Potočan(5), Arif Nazir Butt(5), Ian Palmer(5), Tevfik Dalgić(5), Mario Marco Molteni(5), Jane Terpstra-Tong(5), Brian Tjemkes(5), Ben Shaw‐Ching Liu(4), Emmanuelle Reynaud(4), S. Narasimhan(4), Arūnas Starkus(4), Yongjuan Li(4)