JPMorgan Chase & Co (United States) — United States
Business, Management and Accounting · Social Sciences
4h-index409citations4works0.02yr avg
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Research Topics
Customer Service Quality and Loyalty(4), Consumer Retail Behavior Studies(4), Technology Adoption and User Behaviour(1), Consumer Behavior in Brand Consumption and Identification(1), Consumer Market Behavior and Pricing(1)
Publications4 total
Journal of Creating Value·2022· 5 cited
Managing Service Quality·2005· 94 cited
Journal of Service Research·2004· 78 cited
Journal of Service Research·2003· 232 cited
Frequent Co-authors
Timothy L. Keiningham(4), Lerzan Aksoy(3), Demitry Estrin(2), Heather K. Evans(1), Heather L. Evans(1), Alexander Buoye(1), Dan Rubin(1)