Lerzan Aksoy

Business, Management and Accounting · Social Sciences

36h-index6.2kcitations128works3.82yr avg
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Research Topics

Customer Service Quality and Loyalty(73), Consumer Retail Behavior Studies(44), Consumer Behavior in Brand Consumption and Identification(23), Digital Marketing and Social Media(19), Customer churn and segmentation(18)

Publications128 total

Return on Innovation
2026
A ‘orientação para o lucro social’ pode ajudar empresas e organizações a fazer mais coisas boas pelo mundo
2024
‘Social profit orientation’ can help companies and nonprofits alike do more good in the world
2024
Beyond apples and oranges: unraveling the complexity in corporate sustainability reporting
Journal of service management·2024· 2 cited
Social Profit Orientation: Lessons from Organizations Committed to Building a Better World
Journal of Marketing·2024· 21 citedOpen Access
The effect of Melissa officinalis on diet-induced hyperlipidemia, hypercholesterolemia, oxidative stress and inflammation
Journal of the Hellenic Veterinary Medical Society·2024Open Access
Customer Perceptions of Firm Innovativeness and Market Performance: A Nation-Level, Longitudinal, Cross-Industry Examination
Journal of Service Research·2023· 8 citedOpen Access
Sustainable Service
Journal of Service Research·2023· 13 cited
Sustainability in Service Research
Journal of Service Management Research·2023· 6 cited
Understanding Segment-specific Key Drivers to Guide Strategy: The Impact of Value on Key Drivers of Relative Satisfaction
Journal of Creating Value·2022· 5 cited
Environmental, Social and Governance (ESG) metrics do not serve services customers: a missing link between sustainability metrics and customer perceptions of social innovation
Journal of service management·2022· 49 citedOpen Access
Global trends in hospitality
Journal of Business Research·2022· 30 citedOpen Access
Marketing’s role in multi-stakeholder engagement
International Journal of Research in Marketing·2021· 46 cited
What Drives Share of Streaming Video? The Launch of HBO Max
WORLD SCIENTIFIC (US) eBooks·2021· 1 cited
The Unintended Consequences of Attitudinal Word-of-Mouth Drivers
2021· 3 cited
Redefining hospitality for the 21st Century: Service, technology and people
Journal of Business Research·2021· 2 cited
The role of service firms in societal health: the case for symbiotic value
Journal of service management·2020· 10 cited
The practitioners’ path to customer loyalty: Memorable experiences or frictionless experiences?
Journal of Retailing and Consumer Services·2020· 45 cited
Service Safety in the Pandemic Age
Journal of Service Research·2020· 103 citedOpen Access
Enterprise feedback management (EFM): what lies beyond the hype?
Journal of service management·2020· 1 cited
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Frequent Co-authors

Timothy L. Keiningham(38), Bruce Cooil(16), Alexander Buoye(9), Tor W. Andreassen(8), Bart Larivière(8), Luke Williams(5), Forrest V. Morgeson(3), Edward C. Malthouse(3), V. Kumar(2), Michael Hsu(2), Sunil Mithas(2), Sunmee Choi(2), Leonard L. Berry(2), Tracey S. Danaher(2), Tiffany Perkins‐Munn(2), Demitry Estrin(2), Atakan Yalçın(2), Carly Frennea(2), Vikas Mittal(2), Terry G. Vavra(2)