Bruce Cooil

Vanderbilt University — United States

Business, Management and Accounting · Social Sciences

30h-index7.0kcitations73works0.02yr avg
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Research Topics

Customer Service Quality and Loyalty(25), Consumer Retail Behavior Studies(18), Cardiac Imaging and Diagnostics(11), Customer churn and segmentation(9), Consumer Market Behavior and Pricing(8)

Publications73 total

Lower Bounds for the Probability that the Modal Choice is Correct
SSRN Electronic Journal·2023Open Access
A pooled-analysis of age and sex based coronary artery calcium scores percentiles
Journal of cardiovascular computed tomography·2020· 21 citedOpen Access
The Effects of Rule Complexity on Organizational Noncompliance and Remediation: Evidence From Restaurant Health Inspections
Journal of Management·2019· 64 cited
The effects of utility evaluations, biomedical knowledge and modernization on intention to exclusively use biomedical health facilities among rural households in Mozambique
Social Science & Medicine·2015· 4 cited
Perceptions are relative
Journal of service management·2015· 57 cited
Safety Organizing, Emotional Exhaustion, and Turnover in Hospital Nursing Units
Medical Care·2014· 8 citedOpen Access
A longitudinal examination of customer commitment and loyalty
Journal of service management·2014· 80 cited
Frustrated Freedom: The Effects of Agency and Wealth on Wellbeing in Rural Mozambique
World Development·2013· 31 citedOpen Access
Frustrated Freedom: The Effects of Agency and Wealth on Wellbeing in Rural Mozambique
RePEc: Research Papers in Economics·2013
Perceptions are relative An examination of the relationship between relative satisfaction metrics and share of wallet
Ghent University Academic Bibliography (Ghent University)·2013· 7 cited
The Effects of Rule Features on Rule Violations: Evidence from restaurant health inspections
Academy of Management Proceedings·2012
Can We Talk? The Impact of Willingness to Recommend on a New-to-Market Service Brand Extension Within a Social Network
Journal of Service Research·2011· 1 cited
Decision Quality Measures in Recommendation Agents Research
Journal of Interactive Marketing·2011· 23 cited
Does satisfaction matter more if a multichannel customer is also a multicompany customer?
Journal of service management·2011· 21 cited
Does Satisfaction Matter More if a Multichannel Customer Is also a Multicompany Customer
RePEc: Research Papers in Economics·2011
La lealtad del cliente no es suficiente. Haga crecer su participación en el gasto del cliente
Harvard business review·2011
A Longitudinal Analysis of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Share of Wallet
RePEc: Research Papers in Economics·2011
Does Customer Satisfaction lead to an increased firm value?
GfK Marketing Intelligence Review·2009· 7 citedOpen Access
The Relationship of Employee Perceptions of Organizational Climate to Business-Unit Outcomes
Journal of Service Research·2009· 49 cited
Cost Prediction in Liver Transplantation Using Pretransplant Donor and Recipient Characteristics
Transplantation·2008· 22 cited
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Frequent Co-authors

Lerzan Aksoy(18), Timothy L. Keiningham(17), Paolo Raggi(12), Tracy Q. Callister(8), Tor W. Andreassen(7), Roland T. Rust(5), Nicholas J. Lippolis(4), Donald J. Russo(4), Bart Larivière(4), Matthew J. Budoff(3), Michael Hsu(2), Edward C. Malthouse(2), Russell S. Winer(2), David L. Rados(2), Alexander Buoye(2), Arne De Keyser(2), Kiersten M. Maryott(2), Christopher Groening(2), Atakan Yalçın(2), Zuo-Xiang He(1)