Ecole des Hautes Etudes Commerciales du Nord — France
Business, Management and Accounting · Social Sciences
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Research Topics
Customer Service Quality and Loyalty(20), Consumer Retail Behavior Studies(17), Service and Product Innovation(16), Consumer Behavior in Brand Consumption and Identification(11), Digital Marketing and Social Media(10)
Publications48 total
Frequent Co-authors
Bart Larivière(16), Katrien Verleye(15), Yves Van Vaerenbergh(9), Chiara Orsingher(4), Alexander Buoye(4), Simon Hazée(4), Werner H. Kunz(3), Timothy L. Keiningham(3), Lerzan Aksoy(3), Khalid Mehmood(3), Katherine N. Lemon(2), Linda Alkire(2), Dorottya Varga(2), Stacey G. Robinson(2), Poja Shams(2), Jeroen Schepers(2), Bruce Cooil(2), Annelies Costers(2), Simon Quaschning(2), David E. Bowen(1)