Boston College — United States
Business, Management and Accounting · Social Sciences
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Research Topics
Customer Service Quality and Loyalty(57), Consumer Retail Behavior Studies(30), Consumer Market Behavior and Pricing(21), Consumer Behavior in Brand Consumption and Identification(18), Customer churn and segmentation(18)
Publications103 total
Frequent Co-authors
Roland T. Rust(9), Peter C. Verhoef(8), Ruth N. Bolton(8), Valarie A. Zeithaml(6), John Hogan(4), Janet R. McColl‐Kennedy(3), Sterling A. Bone(3), Paul W. Fombelle(3), A. Parasuraman(2), Tiffany Barnett White(2), Russell S. Winer(2), Timothy L. Keiningham(2), Vikas Mittal(2), Barak Libai(2), Amy L. Ostrom(2), Joy M. Field(2), Darima Fotheringham(2), Mahesh Subramony(2), Anders Gustafsson(2), Ming‐Hui Huang(2)