Texas Tech University — United States
Business, Management and Accounting · Social Sciences
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Research Topics
Service and Product Innovation(3), AI in Service Interactions(3), Technology Adoption and User Behaviour(1), Consumer Behavior in Brand Consumption and Identification(1), Customer Service Quality and Loyalty(1)
Publications8 total
Frequent Co-authors
Amy L. Ostrom(4), Joy M. Field(3), Mahesh Subramony(3), Anders Gustafsson(3), Katherine N. Lemon(3), Ming‐Hui Huang(3), Janet R. McColl‐Kennedy(3), Michael A. Wiles(2), Mary Jo Bitner(1), Yuliya Komarova(1), Joan Ball(1), Verena Hüttl‐Maack(1), Julia Bayuk(1), Rebecca Rabino(1), Courtney M. Droms(1), Minh Duc Bui(1), H. Shelton Smith(1), Saeed Janani(1), Chadwick J. Miller(1), Monika Lisjak(1)