Eindhoven University of Technology — Netherlands
Business, Management and Accounting · Social Sciences
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Research Topics
Customer Service Quality and Loyalty(21), Technology Adoption and User Behaviour(19), Digital Marketing and Social Media(13), Knowledge Management and Sharing(11), AI in Service Interactions(10)
Publications72 total
Frequent Co-authors
Tomas Falk(10), Daniel Belanche(8), Edwin J. Nijssen(8), Carlos Flavián(7), Maik Hammerschmidt(7), Luis V. Casaló(6), Martin Wetzels(5), Ad de Jong(5), Michel van der Borgh(4), Ko de Ruyter(3), Gielis A. H. van der Heijden(3), Jelle de Vries(3), Fred Langerak(3), Erik M. van Raaij(2), Ko de Ruyter(2), Arne De Keyser(2), Werner H. Kunz(2), Alexander Mrozek(2), Arjan van Weele(2), Wendy van der Valk(2)