Loyola Marymount University — United States
Business, Management and Accounting · Social Sciences
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Research Topics
Customer Service Quality and Loyalty(18), Digital Marketing and Social Media(18), Innovation and Knowledge Management(16), Consumer Behavior in Brand Consumption and Identification(15), Service and Product Innovation(11)
Publications104 total
Frequent Co-authors
Frank J. Franzak(12), Lea Prevel Katsanis(7), Anthony Patino(5), Danielle Fowler(4), Van R. Wood(4), Michael V. Laric(4), Velitchka D. Kaltcheva(3), Rodrigo Guesalaga(2), Steven C. Isberg(2), Pablo Marshall(1), Ralph L. Quinones(1), Hung‐Gay Fung(1), Nicholas Imparato(1), Steve Fritsche(1), Margit Weisgal(1), Peter M. Lynagh(1), David Lingelbach(1), Amy Handlin(1), Joseph B. Mosca(1), Dana A. Forgione(1)