Raphael Meyer von Wolff

University of Göttingen — Germany

Computer Science · Physical Sciences

10h-index484citations17works0.02yr avg
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Research Topics

AI in Service Interactions(13), Knowledge Management and Sharing(6), Digital Innovation in Industries(5), Technology Adoption and User Behaviour(3), Digital Marketing and Social Media(2)

Publications16 total

Designing Process-based Chatbots in Enterprises: The Case of Business Travel Organization Considering the Users’ Perspective and Business Value
AIS Transactions on Human-Computer Interaction·2022· 10 citedOpen Access
Einsatz von Chatbots am digitalen Büroarbeitsplatz – Potentielle Wirkungen und Handlungsempfehlungen für erfolgreiche Chatbotvorhaben
Edition HMD·2022· 1 cited
Chatbot Introduction and Operation in Enterprises – A Design Science Research-based Structured Procedure Model for Chatbot Projects
Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences·2022· 11 citedOpen Access
The Application of Chatbots at the Digital Workplace in Businesses - Empirical Insights and Design Recommendations for Business Chatbots
2022Open Access
Future directions for chatbot research: an interdisciplinary research agenda
Computing·2021· 224 citedOpen Access
Sorry, I Can’t Understand You! – Influencing Factors and Challenges of Chatbots at Digital Workplaces
Lecture notes in information systems and organisation·2021· 10 citedOpen Access
Hey Spot, Can You Help Me with my Business Travel Organization? - Design of a Process-based Chatbot Artifact
Americas Conference on Information Systems·2021· 1 cited
Chatbots at Digital Workplaces – A Grounded-Theory Approach for Surveying Application Areas and Objectives
Pacific Asia journal of the Association for Information Systems·2020· 16 cited
Chatbots at Digital Workplaces – A Grounded-Theory Approach for Surveying Application Areas and Objectives
Pacific Asia journal of the Association for Information Systems·2020· 27 citedOpen Access
Einsatz von Chatbots am digitalen Büroarbeitsplatz – Eine praxisorientierte Betrachtung von Einsatzbereichen, Wirkungen und Handlungsempfehlungen
HMD Praxis der Wirtschaftsinformatik·2020· 2 citedOpen Access
The Students’ View on IT-Support Chatbots at Universities - A Case-based Pilot Study
Americas Conference on Information Systems·2020· 2 cited
Chatbots for the Information Acquisition at Universities – A Student’s View on the Application Area
Lecture notes in computer science·2020· 30 cited
Chatbots — Digitale Helfer am Arbeitsplatz von morgen?
Wissensmanagement·2019
How May I Help You? – State of the Art and Open Research Questions for Chatbots at the Digital Workplace
Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences·2019· 82 citedOpen Access
What Do You Need Today? - An Empirical Systematization of Application Areas for Chatbots at Digital Workplaces.
Americas Conference on Information Systems·2019· 12 cited
Say Hello to Your New Automated Tutor – A Structured Literature Review on Pedagogical Conversational Agents
Journal of the Association for Information Systems·2019· 56 citedOpen Access

Frequent Co-authors

Sebastian Hobert(15), Matthias Schümann(10), Kristin Masuch(2), Asbjørn Følstad(1), Theo Araujo(1), Effie Lai‐Chong Law(1), Petter Bae Brandtzæg(1), Symeon Papadopoulos(1), Lea Reis(1), Marcos Báez(1), Guy Laban(1), Patrick McAllister(1), Carolin Ischen(1), Rebecca Wald(1), Fabio Catania(1), Ewa Luger(1), Jonas Nörtemann(1), Tammo Heuzeroth(1), Mona Briesemeister(1), Lennart Gobrecht(1)