San Francisco State University — United States
Business, Management and Accounting · Social Sciences
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Research Topics
Customer Service Quality and Loyalty(14), Digital Marketing and Social Media(12), Consumer Behavior in Brand Consumption and Identification(10), Consumer Retail Behavior Studies(9), Consumer Market Behavior and Pricing(5)
Publications53 total
Frequent Co-authors
Robert W. Palmatier(12), Louis W. Stern(12), Adel I. El‐Ansary(12), Bohyeon Kang(6), Mark S. Johnson(5), Rupinder P. Jindal(5), Raj Mehta(4), F. Robert Dwyer(3), Rajdeep Grewal(3), James J. Kellaris(3), Sejo Oh(3), Sara Kiesler(3), Norman T. Bruvold(2), Michelle R. Nelson(2), Ellen Garbarino(2), Vishal Kashyap(2), Susan Bardi Kleiser(2), Robert Dahlstrøm(2), Terence L. Holmes(2), Mark S. Johnson(2)