Cathy H.C. Hsu

Hong Kong Polytechnic University — Hong Kong

Social Sciences · Social Sciences

57h-index12.0kcitations301works11.22yr avg
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Research Topics

Diverse Aspects of Tourism Research(103), Customer Service Quality and Loyalty(53), Hospitality and Tourism Education(52), Consumer Behavior in Brand Consumption and Identification(49), Digital Marketing and Social Media(49)

Publications301 total

Bridging research and real-world impact in tourism research
Annals of Tourism Research·2026
Three decades of evolution: Key research trends in Tourism Management
Tourism Management·2025
An AI-driven framework for continuous tourist sentiment scoring using longitudinal and group-level insights with pre-trained language models (RoBERTa-CSS)
Tourism Review·2025
Broadening narratives of tourist stereotypes: How perceived cultural distance influences host–tourist interaction valence and intensity
Tourism Management Perspectives·2025
Integrating Community Ambivalence into Resident Sentiment Research
Journal of Travel Research·2025· 2 cited
Calculating tourist sentiment ambivalence through aspect-level sentiment analysis: Infusing tourism domain knowledge into a pre-trained language model
Tourism Management·2025· 2 cited
The national games experience in Taiwan: a retrospective review of mass-gathering sports events from 2017 to 2021
Scientific Reports·2025Open Access
Generative artificial intelligence in tourism management: An integrative review and roadmap for future research
Tourism Management·2025· 22 cited
Tourist stereotype content and interaction in cross-cultural service encounters: the perspective of service providers
Current Issues in Tourism·2025· 2 cited
Workforce Risk and Firm Policies: Evidence from Earnings Conference Calls
SSRN Electronic Journal·2025Open Access
Economic Insights into CSR and Environmental Performance: the Mediating Role of AI-Powered Big Data Analytics
International Journal of Business Innovation and Research·2025
Family Tourist Emotional Experience: Emotion-Generative and Regulatory Process
Journal of Hospitality & Tourism Research·2024· 2 cited
How COVID-19 has changed tourists’ behaviour
Nature Human Behaviour·2024· 16 cited
Analysis of Product Quality and Customer Satisfaction: A Case Study of the Automotive Parts Industry
International Journal of Financial Accounting and Management·2024· 1 citedOpen Access
Constructing a sensory model of Chinese luxury hotel experiences from mental imagery perspective
Journal of Travel & Tourism Marketing·2024· 9 cited
“Real impact”: Challenges and opportunities in bridging the gap between research and practice – Making a difference in industry, policy, and society
International Journal of Information Management·2024· 82 citedOpen Access
University
2024
A fine-tuned tourism-specific generative AI concept
Annals of Tourism Research·2024· 64 citedOpen Access
Can host–tourist interaction pull the plug on tourist stereotypes? Exploring the power of emotional solidarity
Tourism Management Perspectives·2023· 22 cited
A frequently asked question: What is the preferred research method?
Tourism Management·2023· 4 cited
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Frequent Co-authors

Songshan Huang(8), Soo K. Kang(6), Terry Lam(5), Kara Wolfe(3), Minglong Li(3), Liping A. Cai(2), Simone Cheng(2), Andrew Chan(2), Joseph S. Chen(2), Rob Law(2), Haemoon Oh(2), Nan Chen(2), Xiang Li(2), Patrick Legohérel(2), Bruno Daucé(2), Mimi Li(1), Jue Huang(1), Kevin Wong(1), Eric S.W. Chan(1), A. George Assaf(1)