Pontifícia Universidade Católica do Rio Grande do Sul — Brazil
Business, Management and Accounting · Social Sciences
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Research Topics
Customer Service Quality and Loyalty(29), Business and Management Studies(21), Consumer Behavior in Brand Consumption and Identification(19), Consumer Retail Behavior Studies(18), Technology Adoption and User Behaviour(9)
Publications89 total
Frequent Co-authors
Wagner Júnior Ladeira(24), Fernando de Oliveira Santini(14), Cláudio Hoffmann Sampaio(12), Fernando Oliveira Santini(8), Valter Afonso Vieira(5), Masoud Karami(3), Jintong Tang(3), Lucas Bonacina Roldan(3), Marlon Dalmoro(3), Rafael Mendes Lübeck(3), Márcia Horowitz Vieira(3), Bianca Pinto Carvalho(3), Ricardo Saraiva Frio(2), Stefânia Ordovás de Almeida(2), Lélis Balestrin Espartel(2), Cláudio Damacena(2), Miriam Mariani Henz(2), Mírian Oliveira(2), Carla Curado(2), Tito Luciano Hermes Grillo(2)