Business, Management and Accounting · Social Sciences
5h-index333citations9works0.02yr avg
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Research Topics
Customer Service Quality and Loyalty(5), Patient Satisfaction in Healthcare(4), Service and Product Innovation(2), Primary Care and Health Outcomes(2), Psychology of Social Influence(2)
Publications9 total
2012· 258 cited
Journal of Management & Marketing in Healthcare·2011· 1 cited
Health Marketing Quarterly·2010· 9 cited
Perceptions of service quality in healthcare: What's fun got to do with it?
Research Online (University of Wollongong)·2009
The Journal of Marketing Theory and Practice·2006· 13 citedOpen Access
Health Care Management Review·2004· 5 cited
International Journal of Entrepreneurial Behaviour & Research·2001· 35 cited
Improve quality by understanding your care process.
PubMed·1999· 3 cited
Assessing quality. As pressure mounts for clinics to deliver quality, medical practice blueprints and genograms serve as useful tools.
PubMed·1999· 9 cited
Frequent Co-authors
Louis G. Pol(4), Jonna Holland(2), Katherine A. Karl(2), Lynn K. Harland(2), Joy V. Peluchette(2), Benjamin F. Crabtree(2), Susan Schultz Kleine(1), Charles L. Martin(1), Birud Sindhav(1), Phani Tej Adidam(1), Helen E. McIlvain(1), Diane Dodendorf(1), Gurvinder K. Deogun(1)