Beverley Sparks

Griffith University — Australia

Business, Management and Accounting · Social Sciences

48h-index11.9kcitations141works0.02yr avg
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Research Topics

Customer Service Quality and Loyalty(85), Consumer Behavior in Brand Consumption and Identification(39), Digital Marketing and Social Media(38), Psychology of Social Influence(20), Diverse Aspects of Tourism Research(19)

Publications141 total

Privacy or Security: Does It Matter for Continued Use Intention of Travel Applications?
Cornell Hospitality Quarterly·2021· 44 cited
The Role of Value and Trust in Shaping Recommendation Intentions: Evidence from Travel App Users
Tourism Analysis·2021· 4 cited
Chinese Travelers' Group Decision-making
Tourism Analysis·2018· 2 citedOpen Access
Travel app users’ continued use intentions: it’s a matter of value and trust
Journal of Travel & Tourism Marketing·2018· 140 cited
How do young Chinese friendship groups make travel decisions? A content and interaction process analysis
Journal of Travel & Tourism Marketing·2018· 32 citedOpen Access
Stressor effects of negative online reviews on anger and burnout in the restaurant industry
International Journal of Contemporary Hospitality Management·2017· 31 cited
Event Experiences Through the Lens of Attendees
Event Management·2017· 30 citedOpen Access
Understanding Guest Tolerance and the Role of Cultural Familiarity in Hotel Service Failures
Journal of Hospitality Marketing & Management·2017· 42 cited
Fun, inspiration and discovery: from momentary experiences to overall evaluations
International Journal of Contemporary Hospitality Management·2017· 33 citedOpen Access
Moving beyond the Western versus Asian culture distinction
International Journal of Contemporary Hospitality Management·2017· 11 cited
E-service Quality Management of a Hotel Website: A Scale and Implications for Management
Journal of Hospitality Marketing & Management·2017· 80 citedOpen Access
Stressor Effects of Negative Online Reviews Survey
PsycTESTS Dataset·2017
Measuring customer experience in situ: The link between appraisals, emotions and overall assessments
International Journal of Hospitality Management·2016· 36 citedOpen Access
Barriers to offering special interest tour products to the Chinese outbound group market
Tourism Management·2016· 47 citedOpen Access
Perceived prevalence and personal impact of negative online reviews
Journal of service management·2016· 20 cited
Technology Readiness and Customer Satisfaction with Travel Technologies: A Cross-Country Investigation
Journal of Travel Research·2016· 256 citedOpen Access
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
International Journal of Hospitality Management·2016· 18 citedOpen Access
Exploring Disagreement Prevention and Resolution in Travel Decision-Making of Young Chinese Travelers
Journal of Travel & Tourism Marketing·2016· 21 citedOpen Access
Enhancing customer relationships with retail service brands
Journal of service management·2016· 155 cited
Service Expectations of Chinese Outbound Tourists
Apple Academic Press eBooks·2016· 5 cited
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Frequent Co-authors

Graham L. Bradley(11), Kevin Kam Fung So(7), Wang Ying(7), Ken Butcher(6), Janet R. McColl‐Kennedy(4), Ceridwyn King(4), Frances O’Callaghan(3), Karin Weber(3), Victoria Browning(2), Gabrielle Walters(2), Carmel Herington(2), John T. Bowen(2), Kijung Choi(2), Thérèse A. Collie(2), Victor J. Callan(2), Xin Jin(2), Helen Perkins(1), Ralf Buckley(1), Grace Pan(1), Catherine S. Daus(1)