John E. Swan

Business, Management and Accounting · Social Sciences

34h-index10.1kcitations98works0.02yr avg
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Research Topics

Customer Service Quality and Loyalty(41), Consumer Behavior in Brand Consumption and Identification(15), Management and Marketing Education(11), Technology Adoption and User Behaviour(9), Quality and Supply Management(9)

Publications98 total

Books and Screens, Readers and Reference: Bridging the Video Gap
2019
Anonymity and Response by Salespeople to a
2016
More about the Avoidance Hypothesis in Store Loyalty
Developments in marketing science: proceedings of the Academy of Marketing Science·2015
Noncumulative College Education in Marketing: Retarding Professionalism
Developments in marketing science: proceedings of the Academy of Marketing Science·2014· 1 cited
Utilization of Sales Management Knowledge and Identification of Contributors: An Analysis of JPSSM 1980–1990
Journal of Personal Selling and Sales Management·2013· 18 cited
Gaining Customer Trust: A Conceptual Guide for the Salesperson
Journal of Personal Selling and Sales Management·2013· 214 cited
Improving the Public Acceptance of Sales People Through Professionalization
Journal of Personal Selling and Sales Management·2013· 8 cited
Trust Earning Perceptions of Sellers and Buyers
Journal of Personal Selling and Sales Management·2013· 275 cited
Industrial Buyer Evaluation of the Ethics of Salesperson Gift Giving; Value of the Gift and Customer vs. Prospect Status
Journal of Personal Selling and Sales Management·2013· 32 cited
Organizational Behavior Modification: A General Motivational Tool for Sales Management
Journal of Personal Selling and Sales Management·2013· 8 cited
Speculum mundi· Or A glasse representing the face of the world shewing both that it did begin, and must also end: the manner how, and time when, being largely examined. Whereunto is joyned an hexameron, or a serious discourse of the causes, continuance, and qualities of things in nature; occasioned as matter pertinent to the work done in the six dayes of the worlds creation.
2004· 2 citedOpen Access
Premium Price Blues: Customers Voicing Price Complaints, Buying and Not Buying
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior·2004· 1 cited
Do Appealing Hospital Rooms Increase Patient Evaluations of Physicians, Nurses, and Hospital Services?
Health Care Management Review·2003· 105 cited
Compensatory Satisfaction: An Ethnography of Avoiding Disappointment and Producing Satisfaction in Birding
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior·2003· 2 cited
Customer involvement in the selection of service specifications
Journal of Services Marketing·2002· 42 cited
Customer Identities: Customers as Commercial Friends, Customer Coworkers or Business Acquaintances
Journal of Personal Selling and Sales Management·2001· 28 cited
The Concentration of Career Research Productivity among Marketing Academicians: Implications for Faculty Evaluation
Marketing Education Review·1999· 6 cited
Customer Trust in the Salesperson
Journal of Business Research·1999· 394 cited
Career Research Productivity Patterns of Marketing Academicians
Journal of Business Research·1998· 34 cited
Services quality and satisfaction:
Journal of Services Marketing·1998· 53 cited
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Frequent Co-authors

David R. Rink(8), I. Fredrick Trawick(7), Charles M. Futrell(7), Richard L. Oliver(5), Michael R. Bowers(5), Thomas L. Powers(5), John T. Todd(4), Lynne D. Richardson(3), W. F. Koehler(3), Warren S. Martin(3), Scott W. Hansen(3), Linda Jones Combs(2), G. E. Kiser(2), Thomas J. Cossé(2), Jerry B. Gotlieb(2), Gail W. McGee(2), Patrick Asubonteng(1), Karl J. McCleary(1), I. Frederick Trawick(1), David W. Silva(1)