Richard L. Oliver

Business, Management and Accounting · Social Sciences

55h-index61.5kcitations149works0.02yr avg
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Research Topics

Customer Service Quality and Loyalty(43), Consumer Behavior in Brand Consumption and Identification(27), Consumer Retail Behavior Studies(20), Parallel Computing and Optimization Techniques(10), Decision-Making and Behavioral Economics(10)

Publications149 total

Charting the Course: Navigating the Royal Navy's Autonomous Challenge with Synthetic assurance.
2024
On the Recognition of Quality Online Course Design in Promotion and Tenure: A Survey of Higher Ed Institutions in the Western United States.
Online journal of distance learning administration·2017· 8 cited
The Unsold Prospect: Dyadic and Attitudinal
2016
Characteristics of X-Ray Emission from the PFRC-2 Capacitively Coupled Plasma
Bulletin of the American Physical Society·2015
Peer Review of Assessment Network: A sector-wide framework for assuring and calibrating achievement standards within and across disciplines and other networks
eCite Digital Repository (University of Tasmania)·2015Open Access
After Satisfaction: The Short-Run Consequences
2014
Satisfaction: A Behavioral Perspective on the Consumer
2014· 2.9k cited
Attribution in the Satisfaction Response: Why Did It Happen?
2014
The Many Varieties of Value in the Consumption Experience
2014
Quality: The Object of Desire
2014
Emotional Expression in the Satisfaction Response
2014· 23 cited
Cognitive Dissonance: Fears of What the Future Will Bring (and a Few Hopes)
2014
Introduction: What Is Satisfaction?
2014
The Processing of Consumption
2014
Need Fulfillment in a Consumer Satisfaction Context
2014
Expectations and Related Comparative Standards
2014
The Expectancy Disconfirmation Model of Satisfaction
2014· 6 cited
Regret and Hindsight: What Might Have Been and What I Knew Would Be
2014
The Performance of Attributes, Features, and Dimensions
2014
Loyalty and Financial Impact: Long-Term Effects of Satisfaction
2014
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Frequent Co-authors

Erin Anderson(5), William O. Bearden(5), John E. Swan(4), Wayne S. DeSarbo(3), Terence A. Oliva(3), Robert A. Westbrook(2), Roland T. Rust(2), Ian C. MacMillan(2), Raymond R. Burke(2), Bruce Barry(2), Thomas S. Robertson(2), Haim Mano(1), Russell S. Winer(1), P.V. Balakrishnan(1), Gerald Linda(1), Arvind Rangaswamy(1), Philip K. Berger(1), Deborah J. Mitchell(1), Arthur P. Brief(1), Mikhael Shor(1)