University of Canberra — Australia
Business, Management and Accounting · Social Sciences
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Research Topics
Customer Service Quality and Loyalty(108), Consumer Behavior in Brand Consumption and Identification(75), Service and Product Innovation(71), Digital Marketing and Social Media(57), Consumer Retail Behavior Studies(30)
Publications359 total
Frequent Co-authors
Rory Mulcahy(13), Sharyn Rundle‐Thiele(9), Cheryl Leo(5), Josephine Previte(5), Nadia Zainuddin(5), Charmine E. J. Härtel(4), Raymond P. Fisk(4), Lucas Whittaker(4), Joy Parkinson(4), Kate Letheren(4), Mark S. Rosenbaum(3), Ryan McAndrew(3), Timo Dietrich(3), Lisa Schuster(3), Janet R. McColl‐Kennedy(2), Dawn Iacobucci(2), Ross Gordon(2), Danielle Gallegos(2), Charmaine Glavas(2), Maria Raciti(2)