Eugene W. Anderson

Business, Management and Accounting · Social Sciences

22h-index24.8kcitations32works0.02yr avg
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Research Topics

Customer Service Quality and Loyalty(20), Consumer Retail Behavior Studies(15), Consumer Market Behavior and Pricing(5), Consumer Behavior in Brand Consumption and Identification(4), Economic and Environmental Valuation(3)

Publications32 total

The Customer Satisfaction Index as a Leading Indicator
2012· 72 cited
Does Customer Satisfaction Matter to Investors? Findings from the Bond Market
Journal of Marketing Research·2009· 120 cited
Does Customer Satisfaction Matter to Investors? Findings from the Bond Market
SSRN Electronic Journal·2008· 16 citedOpen Access
Evaluation of a Full-Time Ride Service Program: Aspen, Colorado’s Tipsy Taxi Service
Rosa P: A digital library for transportation research (United States Department of Transportation)·2007· 5 citedOpen Access
<b>Invited Commentary</b>—Linking Service and Finance
Marketing Science·2006· 23 cited
Dual Emphasis and the Long-Term Financial Impact of Customer Satisfaction
Marketing Science·2005· 28 cited
Understanding Firms’ Customer Satisfaction Information Usage
Journal of Marketing·2005· 20 citedOpen Access
Globalization of Authorship in the Marketing Discipline: Does It Help or Hinder the Field?
2005
Customer Satisfaction and Shareholder Value
Journal of Marketing·2004· 1.3k cited
The Formation of Market-Level Expectations and Its Covariates
Journal of Consumer Research·2003· 116 cited
Strengthening the Satisfaction-Profit Chain
Journal of Service Research·2000· 34 citedOpen Access
Foundations of the American Customer Satisfaction Index
Total Quality Management·2000· 548 cited
We need to get better at "customer service".
PubMed·1999· 1 cited
Customer Satisfaction and Word of Mouth
Journal of Service Research·1998· 2.1k citedOpen Access
Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services
Marketing Science·1997· 1.4k cited
The American Customer Satisfaction Index: Nature, Purpose, and Findings
Journal of Marketing·1996· 3.8k cited
The American Customer Satisfaction Index: Nature, Purpose, and Findings
Journal of Marketing·1996· 1.9k cited
Customer satisfaction and price tolerance
Marketing Letters·1996· 343 cited
Quality and Productivity: Contradictory<i>and</i>Complementary
Quality Management Journal·1996· 56 cited
Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework
Journal of Consumer Research·1995· 578 cited
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Frequent Co-authors

Claes Fornell(12), Donald R. Lehmann(3), Michael D. Johnson(3), Jaesung Cha(2), Barbara Everitt Bryant(2), Sattar Mansi(2), Steven M. Shugan(2), Venkatram Ramaswamy(2), Wayne S. DeSarbo(2), Vikas Mittal(2), Vikas Mittal(2), Akin Sayrak(2), Pandu R. Tadikamalla(2), Mary W. Sullivan(1), Roland T. Rust(1), Sanal K. Mazvancheryl(1), Linda Court Salisbury(1), Lenard C. Huff(1), Neil A. Morgan(1), J H Lacey(1)