Business, Management and Accounting · Social Sciences
10h-index5.5kcitations15works0.02yr avg
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Research Topics
Customer Service Quality and Loyalty(5), Consumer Market Behavior and Pricing(4), Quality and Supply Management(3), Accounting and Organizational Management(3), Consumer Retail Behavior Studies(2)
Publications15 total
INFORMS Journal on Applied Analytics·1999· 39 cited
Marketing Science·1999· 398 cited
Gabler Verlag eBooks·1998· 6 cited
Journal of Marketing·1995· 649 cited
Journal of Marketing·1995· 1.5k cited
European Journal of Operational Research·1994· 13 cited
Return on quality (ROQ) : making service quality financially accountable : technical wooking paper
Marketing Science Institute eBooks·1994· 6 cited
Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality
Medical Entomology and Zoology·1993· 205 cited
Journal of Retailing·1993· 2.1k cited
California Management Review·1993· 260 cited
Do patient perceptions of quality relate to hospital financial performance?
PubMed·1992· 219 cited
A nonhierarchical brand switching model for inferring market structure : development and empirical test
University Microfilms International eBooks·1985· 2 cited
Journal of Consumer Research·1984· 8 cited
Management Science·1984· 69 cited
Frequent Co-authors
Roland T. Rust(10), Timothy L. Keiningham(7), J. Jeffrey Inman(1), Jianmin Jia(1), Raymond E Kordupleski(1), E C Nelson(1), R T Rust(1), R L Rose(1), Paul B. Batalden(1), B A Siemanski(1), Thomas Lenoir(1), William W. Trigeiro(1), Stephen Clemens(1), Allan D. Shocker(1), David W. Stewart(1)